Framework of implementing ISO 9000 and total quality culture in higher education: A concept

Taib, Che Azlan; Mohammed, Ahmed Hani; Iteng, Rosman; Lazim, Halim Mad

doi:10.1063/1.5055541

Cited by 2 publications

(1 citation statement)

References 9 publications

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“…Lessons learned during the adoption include seeking the involvement of all stakeholders in the implementation process including staff. In another study to investigate the implementation of ISO standards, Taib et al (2018) surveyed the administrative staff of the Northern University of Malaysia and found that implementing ISO requires HE institutions to focus on a process approach by involving the staff from different departments. Top management should also develop a quality culture within the organization and give each staff member a role to play in supporting the culture.…”

Section: Some Practices Examples For Iso Implementation In Heismentioning

confidence: 99%

The Role of ISO Organization in improving the Higher Education –HE– Management Performance through Specialized Standards

Abdelaziz

2024

BMS

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Specialized standards offered by international organizations such as ISO are a group of management tools that higher education institutions can adopt and implement to improve their management performance. Over the past several years, higher education institutions have been increasingly encouraged to provide quality and credible services and programs. In turn, this requires the adoption of specialized standards from independent organizations. The optimal choice for most institutions is the ISO standards as the body has a global reputation for quality standards.Therefore, this study investigates the role of ISO in enhancing higher education management performance through certified standards. The study adopts a secondary research method based on a qualitative research strategy using an exploratory research design to investigate the topic. A total of 50 empirical research articles were analyzed. The results show that ISO standards enhance management performance by enabling higher education institutions to implement quality management practices.

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Section: Some Practices Examples For Iso Implementation In Heismentioning

confidence: 99%

The Role of ISO Organization in improving the Higher Education –HE– Management Performance through Specialized Standards

Abdelaziz

2024

BMS

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Cultura de calidad: revisión sistemática de literatura

Navarro Claro,

Naranjo Africano

2023

RVG

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La cultura de calidad y su relevancia en el desempeño de las organizaciones es un tema que ha tomado interés en las últimas décadas. El objetivo del artículo es presentar una revisión de sus antecedentes y evolución a través de las teorías y estudios organizacionales, a través de las diferentes publicaciones en bases de datos como Scopus, Scielo y Redalyc. Como metodología se usó el método descriptivo tomando como base los enunciados y aportes principales de las teorías desde el año 1900, y los artículos publicados desde el año 1982 a junio de 2022. El análisis determina en primer lugar una tendencia creciente en las publicaciones hasta el año 2018, y una decreciente a partir del 2019; se identificó las teorías que han influenciado en la cultura de la calidad las cuales están relacionadas con la calidad y la cultura organizacional, de otra parte, se evidencian un gran interés en la relación con el modelo TQM y la implementación de la Norma ISO 9001. Finalmente, se concluye que la mayoría de los estudios sobre cultura de calidad son de enfoque cuantitativo, adicionalmente se logra establecer que el país con mayor número de publicaciones en el tema es Estados Unidos, seguido de Reino Unido y Australia.

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Framework of implementing ISO 9000 and total quality culture in higher education: A concept

Cited by 2 publications

References 9 publications

The Role of ISO Organization in improving the Higher Education –HE– Management Performance through Specialized Standards

The Role of ISO Organization in improving the Higher Education –HE– Management Performance through Specialized Standards

Cultura de calidad: revisión sistemática de literatura

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