“…A similar interpretation can be found for the often reported paucity of staff-client contact in large institutions. For example, there is evidence to suggest that increasing the staff-client ratio does not result in an increase in the level of staff initiated client contacts (Dalgleish & Matthews, 1981;Harris, Veit, Allen, & Chinsky, 1974) and may in fact decrease the level of staff-client interaction (Mansell, Felce, Jenkins & de Kock, 1982); that clients who are perceived by staff as more attractive and intelligent, receive a greater amount of staff attention (Daily, Allen, Chinsky & Veit, 1974); that older, more institutionalized clients receive less attention (Paton & Stirling, 1974); and that staff have a tendency to ignore clients when they are behaving appropriately and to respond more often when they are behaving inappropriately (Cullen, Burton, Watts, & Thomas, 1984;Felce, Saxby, de Kock, Repp, Ager, & Blunden, 1987;Warren & Mondy, 1971).…”