Aim:To investigate the content and meaning of nurses' administrative work.Background: Nurses often report that administrative work keeps them away from bedside care. The content and meaning of this work remains insufficiently explored.
Design:Comparative case studies.
Method:The investigation took place in 2014. It was based on 254 hours of observations and 27 interviews with nurses and staff in two contrasting units: intensive care and long term care. A time and motion study was also performed over a period of 96 hours.Results: Documentation and Organizational Activities is composed of 6 categories; documenting the patient record, coordination, management of patient flow, transmission of information, reporting quality indicators, ordering supplies-stock management Equal amounts of time were spent on these activities in each case. Nurses did not express complaints about documentation in intensive care, whereas they reported feeling frustrated by it in long term care. These differences reflected the extent to which these activities could be integrated into nurses' clinical work, and this is in turn was related to a number of factors: staff ratios, informatics, and relevance to nursing work.Conclusion: Documentation and Organizational Activities are a main component of care.The meaning nurses attribute to them is dependent on organizational context. These activities are often perceived as competing with bedside care, but this does not have to be the case. The challenge for managers is to fully integrate them into nursing practice.Results also suggest that nurses' Documentation and Organizational Activities should be incorporated into informatics strategies.Keywords: nurses, administrative work, documentation, perception, activity timing.
Summary StatementWhy is this research needed?• A great deal of nurses' work is composed of administrative and organizing work, essential for the process of care.• Nurses express the feeling of being frustrated by the increasing time spent on socalled "administrative work".• The content of this "administrative work" and why it is considered a burden remains insufficiently explored. Studying nurses' activities and perceptions in different wards enables us to better understand the organizational factors influencing nursing practices and perceptions.What are the key findings?• Nurses' administrative work is composed of six primary categories:documenting the patient record, coordination of activities and examinations/investigations, management of patient flow, transmission of information, tracking and reporting quality indicators, ordering supplies and stock management.• Both units spent an equal amount of time on Documentation and OrganizationalActivities, but the work had different meaning for nurses.• The meaning of Documentation and Organizational Activities reflects not only the time spent on these activities but their integration with nurses' work in the local context of care.• Staff ratios, effective use of electronic health information systems, and the relevance of Documentatio...