From Corporate Responsibility to Good Governance and Scalable Solutions

Beloe, Seb; Elkington, John; Thorpe, Jodie

doi:10.1057/9780230599574_17

Cited by 8 publications

(8 citation statements)

References 3 publications

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“…Critics see the limitations of CSR (available resources, corporate commitment, etc.) to deliver sustainable development and instead place the responsibility in the government's lap to raise its stature (Beloe et al 2006). This is a critical issue as destinations seek to protect their environment and culture against the footprint of corporate greed.…”

Section: Discussionmentioning

confidence: 99%

“…While it has been debated since the 1930s whether or not corporations have certain responsibilities for society's wellbeing (Cochran 2007;Okoye 2009), the concept of corporate social responsibility (CSR) evolved in the 1950s incorporating concepts such as moral and ethical behaviors, respect for all stakeholders, and contribution to societal well-being (Tepelus 2008;Beloe, Elkington, and Thorpe 2006;Birch and Jonker 2006;Carroll 1999;Halal 1986;Bowen 1953). Many definitions of CSR exist, and commonly denote companies' activities, policies and programs that contribute to the society's economic, social and environmental good, beyond interests to the company, its shareholders, and legal requirements (Carroll 1999;Engardio 2007;Holmes and Watts 2000;McWilliams and Siegel 2001;Tsoutsoura 2004).…”

Section: Literature Review Corporate Social Responsibility: the Concept And Issuesmentioning

confidence: 99%

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An Exploratory Study of Corporate Social Responsibility in the U.S. Travel Industry

Sheldon

Park

2010

Journal of Travel Research

175

115

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The travel industry depends heavily on environmental and cultural resources, making responsible business practices essential to achieve sustainable tourism. This study aims to understand the U.S. travel industry’s opinions about and engagement in corporate social responsibility (CSR) by surveying the membership of Travel Industry Association of America (TIA). It examines the most common CSR activities and identifies drivers and inhibitors in achieving CSR. Results show an agreement among TIA members about the importance of CSR for the travel industry, now more than ever. The majority of respondents currently engage in some CSR and 24% have a person dedicated to CSR activities. The main drivers of CSR activities are enhanced reputation, and community-based issues. The main inhibitors are lack of resources and lack of understanding. The results show a predominance of environmental (rather than sociocultural) CSR projects. The findings imply an urgent need for clear conceptualization and directions for CSR engagement by the travel industry.

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Section: Discussionmentioning

confidence: 99%

Section: Literature Review Corporate Social Responsibility: the Concept And Issuesmentioning

confidence: 99%

An Exploratory Study of Corporate Social Responsibility in the U.S. Travel Industry

Sheldon

Park

2010

Journal of Travel Research

175

115

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“…Within nonmarket environments, little attention has been paid to understanding whether and how firms align two nonmarket strategies—CSR and CPA (Beloe, Harrison, & Greenfield, 2007). Often, CSR and CPA are treated separately, with no linkage whatsoever (Anastasiadis, 2014).…”

mentioning

confidence: 99%

Toward a View of Complementarity

Liedong

Ghobadian

Rajwani

et al. 2014

Group & Organization Management

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The extant literature argues that non-market strategies can establish, sustain, or enhance a firm's competitive advantage. Less clear is how and why effective non-market strategies influence a firm's competitiveness. Moreover, the extant literature tends to examine the two building blocks of non-market strategy-corporate social responsibility (CSR) and corporate political activity (CPA)-separately. In this paper we extend trust to the non-market environment. We analyze how CSR and CPA complement each other to create strong trust between firms and the polity, and how they consequently influence government policy. We show the mediating role of trust in policy influence, and argue that CSR and CPA should be aligned for the successful influence of salient government policy.

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“…The basic idea of CSR is the recognition that businesses are a part of society and that they have the responsibility to make a contribution to social goals and aspirations (Jones et al, 2006). While it has been debated since the 1930s whether or not corporations have certain responsibilities for society's wellbeing (Cochran 2007;Okoye 2009), the concept of corporate social responsibility (CSR) evolved in the 1950s incorporating concepts such as moral and ethical behaviours, respect for all stakeholders, and contribution to societal well-being (Beloe et al, 2006;Birch and Jonker 2006;Bowen 1953;Carroll 1999;Halal 1986;Tepelus 2008). The development of the CSR concept has received attention of several scholars.…”

Section: Theoretical Background Corporate Social Responsibility: the mentioning

confidence: 99%

The Influence of Corporate Social Responsibility on Customer Loyalty : Evidence from the Travel Agencies and Hotels

Mohamed

Fahmi

2014

Journal of Association of Arab Universities for Tourism and Hos

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Despite the increasing interest in corporate social responsibility (CSR) marketing practices, the role of CSR has little been explored in the area of tourism and hospitality marketing, especially in regard to the potential effects of CSR initiatives on customer responses. Also, there are few scholars, if any, who overviewed this concept in the developing countries. By understanding the effectiveness of CSR practices in the market place and its impact on customers' responses towards the company, travel agencies and hotel operation will be able to attract new customers as well as keep strong relationships with current customers. CSR marketing will provide the firm a competitive edge over its competitors. This paper explores how customers' perceptions of firms' corporate social responsibility (CSR) determine customers' behaviour and influence customer loyalty through satisfaction and commitment. To investigate such influence, data were collected through a questionnaire distributed to a sample of 350 customers of Egyptian hotels and 300 customers of Egyptian travel agencies. A total of 335 responses from hotels' customers and 260 responses of travel agencies' customers were collected and analyzed using structural equation modelling method. Results showed that CSR contribute to achieving customer loyalty in both sectors and confirmed the roles of satisfaction and commitment as mediating variables. These results imply that CSR can be used as a main tool for marketing strategy. Certain CSR marketing actions could work better than others to create positive identification and image of the company.

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From Corporate Responsibility to Good Governance and Scalable Solutions

Cited by 8 publications

References 3 publications

An Exploratory Study of Corporate Social Responsibility in the U.S. Travel Industry

An Exploratory Study of Corporate Social Responsibility in the U.S. Travel Industry

Toward a View of Complementarity

The Influence of Corporate Social Responsibility on Customer Loyalty : Evidence from the Travel Agencies and Hotels

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