From Emerging to Connected E-Government: The Effects of Socioeconomics and Internal Administration Characteristics

Domínguez, Luis Rodríguez; Sánchez, Isabel María García; Álvarez, Isabel Gallego

doi:10.4192/1577-8517-v11_5

Cited by 10 publications

(5 citation statements)

References 32 publications

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“…In addition, we might consider that higher education level of citizens of a municipality, the greater will be the probability they will consult the website and social media of the city council (Gandía et al , 2016; Mossberger et al , 2013; Serrano et al , 2009; Benito et al , 2010; Rodríguez-Domínguez et al , 2011; Tolbert et al , 2008). However, contrary to previous research findings, we are also aware that some authors do not detect a statistically significant association between the level of education and the level of transparency of local government websites (Alcaraz et al , 2014; Brusca et al , 2016; Navarro et al , 2018; Tavares and da Cruz, 2017).…”

Section: Development Of Hypotheses: Determinants Of Online Icdmentioning

confidence: 99%

Determinants of online intellectual capital disclosure by Spanish local governments

Ramírez

Ponce

Sánchez

2020

JIC

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PurposeThis paper aims to investigate the extent of intellectual capital disclosure (ICD) through websites and social media in Spanish local government (SLG) and analyze the factors that explain their disclosure.Design/methodology/approachThe study applies content analysis and regression techniques. The ICD is analyzed for Spanish municipalities with more than 100,000 inhabitants and provincial capitals over a period from January 2018 to February 2020.FindingsFindings emphasize that the quantity of disclosed information on intellectual capital (IC) is in the low level, particularly with regard to human capital (HC). Furthermore, the results show that the information provided via social media mainly concerns the relational capital (RC). On the other hand, results obtained indicate that larger municipalities, with lower financial autonomy and whose citizens have a high income level use the online media (both websites and social media) more actively to disclose information about IC. Finally, municipalities led by women and with high level of citizens' education exert a positive influence in the ICD only on websites.Practical implicationsThis paper makes a number of key contributions to the existing body of knowledge, focusing on ICD, a neglected area in the public sector accounting literature. It explores and identifies the supply-side and demand-side determinants of information affecting the ICD in local governments. The results of this research could be useful for policymakers, regulators and governments' managers to improve the online information addressing ICD issues.Originality/valueThis paper adopts an innovative perspective by investigating the use of alternative tools for ICD in local government context (websites and social media). To the best of the authors’ knowledge, this is the first study that focuses on investigating the determinants of online ICD in local governments.

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Section: Development Of Hypotheses: Determinants Of Online Icdmentioning

confidence: 99%

Determinants of online intellectual capital disclosure by Spanish local governments

Ramírez

Ponce

Sánchez

2020

JIC

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“…Establishing an effective tool, such as a website, for reporting or information dissemination is not the only way to demonstrate a public organization's accountability. E-government involves implementation of IT systems that improve actions within government agencies, making them more transparent and accountable, enhancing overall performance and increasing interaction with other actors (Rodríguez Domínguez et al, 2011). Nevertheless, only a limited number of studies (e.g.…”

Section: E-government and Accountabilitymentioning

confidence: 99%

E-government and accountability

Al-Shbail

Aman

2018

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Purpose Electronic government (e-government) is perceived as an effective tool to enhance accountability in public organizations. However, e-government implementation to enhance accountability is still unclear and involves many complex processes because of the multiple accountabilities disorder. The e-government elements that contribute to mitigate the disorders and dysfunctions of accountability relationships are still underdeveloped in the current literature. This paper aims to provide understanding on how e-government enhances public organizations’ accountability by highlighting the key elements of e-government that mitigate the disorders and dysfunctions of accountability relationships. Design/methodology/approach This study adopts a qualitative case study approach by using the case of Jordan Customs. Data were collected using a triangulation approach that involved semi-structured interviews, document reviews and observation. Findings The findings revealed that the e-government elements that mitigate the disorders and dysfunctions of accountability relationships are classified into three contexts, namely, technological, environmental and organizational aspects. The technological elements include systems integration, single window and electronic connectivity. The environmental elements embrace public participation and partnership council. The organizational elements comprise having well-defined strategic plan and risk management approach. Research limitations/implications This study contributes and gives further insight into how to address the confusion, fuzziness and dysfunctions in accountability relationships existing in the literature by providing several success elements that mitigate the problematic of disorder between accountability relationships in public organizations. The paper highlights the need to investigate further elements, particularly, in the organizational context, to assist public organizations in improving their performance to enhance accountability in their operations. Practical implications This study provides guidelines for future e-government implementation strategy in public organizations, particularly, in the context of developing countries, as most of the recent studies of e-government in developing countries indicated that they are suffering from difficulty of managing e-government implementation to promote accountability successfully and are struggling with a lack of resources and experiences to handle this new trend of technology. Originality/value This study is of a significant value, as it is one of the preliminary studies that empirically extend the accountability dimensions suggested by Koppell (2005) with the key success elements of e-government that enhance accountability proposed by Heeks (1998b) and other current literature. This paper enriches the body of literature by providing some new key success elements of e-government that enhance accountability in public organizations. It also contributes to the expansion of the boundaries of knowledge by adding further interpretation on how these elements reduce the existing confusions and dysfunctions in accountability relationships.

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“…The channels include blogs as a relationship building tool (Seltzer and Mitrook, 2007), a Facebook channel (Ellison et al, 2007;Hughes et al, 2012;Junco, 2012;Lever, 2012;Lewis et al, 2008;Waters et al, 2009), Myspace (Thelwall, 2009) or Twitter account (Fischer and Reuber, 2011;Hughes et al, 2012;Lovejoy et al, 2012) etc. The sector can be, for example, the tourist industry (Illum et al, 2010;Isacsson and Gretzel, 2011;Litvin et al, 2008;Xiang et al, 2009;Ye et al, 2011), government (Bonsón et al, 2012;Rodriguez-Domínguez et al, 2011;Towner and Dulio, 2012), the financial sector (Bonsón and Flores, 2011) or e-banking services (Sánchez-Franco and Martín-Velicia, 2011). Beyond those the Fortune 500 (Esrock and Leichty, 1998;Pettigrew and Reber, 2010) and EuroStoxx companies (Bonsón and Ratkai, 2011) have also been analysed.…”

Section: Previous Researchmentioning

confidence: 99%

A set of metrics to assess stakeholder engagement and social legitimacy on a corporate Facebook page

Ponte

Ratkai²

2013

Online Information Review

269

187

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Purpose -This study aims to propose a set of metrics in order to assess reactivity, dialogic communication and stakeholder engagement (popularity, commitment and virality): stakeholders' mood and social legitimacy on corporate Facebook pages. These metrics can offer a better understanding and measurability of this social media/social network/online communication management tool. Design/methodology/approach -Three theories (dialogic, stakeholders and legitimacy) were considered in the development of these metrics. Empirical evidence was collected from a sample of 314 European companies. Then ten active companies were used to validate the proposed metrics on Facebook.Findings -The constructed set of metrics was found to be valid and efficiently usable according to the principles of the applied theories. Moreover all the proposed metrics could be adapted for such sites as Google þ . Research limitations/implications -Limitations can only be identified within the validation process as the metrics were only applied to ten representative companies from the Eurozone. Practical implications -The proposed metrics will help users, marketing/PR/communication professionals and company managers to measure their and their competitors' popularity, commitment, virality (metrics which reflect stakeholder engagement), and the mood of stakeholders, and use content analysis in order to measure social legitimacy via CSR information disclosure on Facebook. Thus the online reputation of a company can be practically measured. Originality/value -This paper is the first proposing metrics to assess stakeholder engagement and social legitimacy on a corporate Facebook page that can be used in both academic and professional circles to a gain a better understanding of corporate online communication via Facebook.

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From Emerging to Connected E-Government: The Effects of Socioeconomics and Internal Administration Characteristics

Cited by 10 publications

References 32 publications

Determinants of online intellectual capital disclosure by Spanish local governments

Determinants of online intellectual capital disclosure by Spanish local governments

E-government and accountability

A set of metrics to assess stakeholder engagement and social legitimacy on a corporate Facebook page

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