“…Social media and library and information services Social media is particularly impactful to the younger generation, not just in their daily lives but also in their learning (Leung et al, 2021;Wang et al, 2021;Lei et al, 2021;Dong et al, 2021;Cheng et al, 2022;Wang and Xie, 2022;Dong et al, 2021;Wang et al, 2022b). Thus, library services also need to be promoted and provided on social media (Chan et al, 2020b;Cheng et al, 2020;Fong et al, 2020;Lam et al, 2022;Guo et al, 2022;Yang et al, 2022). Al-Aufi et al (2022) investigated and developed a model to check for the effectiveness of crowdsourcing through social media in improving information services.…”