“…This approach helped the study to successfully focus on achieving its specific objectives, which are to comprehend the DSS needs of the users at VNU-HCM and to provide recommendations for the development of DSSs at VNU-HCM based on the identified needs. (Brenner, 2014;Craft, 2018;Hannah et al, 2020;Lippincott and Goldenberg-Hart, 2014;Mitchem and Rice, 2017;Smith et al, 2020;Tzoc and Millard, 2017;Wang and Wang, 2020;Zhifang and Huifang, 2018;Zhou et al, 2019) (S_18) Supporting the use of Geographic Information System (Zhou et al, 2019) (S_19) Website creation (Brenner, 2014;Craft, 2018;Mitchem and Rice, 2017) Provision of digital methods, tools, and information resources (S_20) Providing a venue for digital data processing (Zhifang and Huifang, 2018;Zhou et al, 2019) (S_21) Providing digital tools (Lippincott and Goldenberg-Hart, 2014;Zhifang and Huifang, 2018;Zhou et al, 2019) (S_22) Providing data storage space (Zhou et al, 2019) (S_23) Supporting the use of digital tools and methods in research (Kallaher and Gamble, 2017;Lippincott and Goldenberg-Hart, 2014;Wang and Wang, 2020;Zhifang and Huifang, 2018) (S_24) Supporting the use of digital tools and methods for teaching and learning (Zhifang and Huifang, 2018;Zhou et al, 2019) (S_25) Providing information resources (S_26) Supporting the use of copyrighted materials in research, teaching, and learning (Zhou et al, 2019) Digital sharing and publishing (S_27) Consulting/training/workshops on how to publish (Brenner, 2014;Craft, 2018;Hicks and Sinkinson, 2015;Zhou et al, 2019) (S_28) Assisting with publishing in institutional repositories …”