From Product to Service Ramp-Up Management

Abstract

Ramp-up often requires the implementation of a new production sys-tem and some adaptations for the entire supply chain. It is also a major issue for service companies in both secondary and tertiary sectors. Although some of these companies are not confronted with the management of a new production system, they also have to face many difficulties during rampup. These difficulties are amplified by the growing uncertainties on the markets and the volatility of the customer demand. The current paper sheds light on common and diverging aspects of product and service ramp-ups as well as on solution approaches for service ramp-up management. As such, current research provides foundation for future research dealing specifically with service ramp-up.