From unbalanced to balanced: performance measures in a Vietnamese hospital

Trong Tuan, Luu

doi:10.1108/17511871211268937

Cited by 17 publications

(5 citation statements)

References 41 publications

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“…The relationship between behavioral factors of institutional investors and marketing effectiveness and brand performance can be another interesting research avenue (Luu, 2012a;Luu, 2012g;Luu, 2013f;Luu, 2012i). Behaviors of institutional investors as an important stakeholder group also can create sense of urgency for higher level of organizational change (Luu, 2012f;Luu, 2013d) and learning (Luu, 2012h;Luu, 2013g).…”

Section: Resultsmentioning

confidence: 99%

“…The further research studies are also suggested to apply behavioral finance to explore the behavioral factors of institutional investors at the Stock Exchanges of Vietnam. Ethics should also be included into behavioral factors of institutional investors (Luu, 2012b;Luu, 2012d), especially those in industries in which ethics of stakeholders play a crucial role such as healthcare services (Luu, 2012e;Luu, 2012f;Luu, 2012g). The impact of corporate governance (Luu, 2011;Luu, 2012d;Luu, 2013b;Luu, 2013e) and corporate social responsibility (Luu, 2012d;Luu, 2012g;Luu, 2013a;Luu, 2013c) on behavioral factors of institutional investors can attract researchers as well.…”

Section: Resultsmentioning

confidence: 99%

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Behavior Pattern of Individual Investors in Stock Market

Ngoc¹

2013

IJBM

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This research aims to investigate behavioral factors influencing the decisions of individual investors at the Securities Companies in Ho Chi Minh City, Vietnam. Data for this research was collated from 188 responses from individual investors, accounting for the response rate of 63%. There are five behavioral factors of individual investors at the Ho Chi Minh Stock Exchange: Herding, Market, Prospect, Overconfidence-gamble's fallacy, and Anchoring-ability bias. Securities Companies may also use the findings of this research for better understanding on investors' decision to give better recommendations to them. Stock prices then reflect their true value and Ho Chi Minh stock market becomes the yardstick of the economy's wealth and helps enterprises to raise capital for business activities.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Behavior Pattern of Individual Investors in Stock Market

Ngoc¹

2013

IJBM

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“…HR flexibility data can be collected from reports from HR departments. Data on individual and collective job crafting, in some organizations, can be garnered through the individual and team performance indicators under the internal process dimension of the performance appraisal system (Luu, 2012a). In addition, the reliance on self-report data may produce common method bias (Podsakoff et al, 2012).…”

Section: Limitations and Future Research Pathsmentioning

confidence: 99%

HR Flexibility and Job Crafting in Public Organizations: The Roles of Knowledge Sharing and Public Service Motivation

Tuan

2017

Group & Organization Management

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Human resource (HR) flexibility builds employees’ flexibility to create new meanings in their jobs, contributing to the flexibility and dynamism of their team and organization. The primary research aim is to seek an insight into the relationships between HR flexibility and job crafting at both individual and team levels via knowledge sharing as a mediator. The data for variables in the research model were garnered from public employees and their supervisors from public legal service organizations in Vietnam context. The research results supported the positive links between HR flexibility and individual as well as collective job crafting through the mediating mechanism of knowledge sharing. HR flexibility also demonstrated the interaction effect with public service motivation in predicting knowledge sharing among public employees.

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“…The healthcare sector differs from other organisations since it requires a balance between cost-efficiency, quality, and customer service [9]. Implementing the BSC also demands a significant change in organisational culture, leadership style, and beliefs [10]. Rabbani et al (2011) asserted that the success of BSC implementation is determined by several factors, including participatory culture, leadership support, financial and non-financial incentives, and the integration of BSC policies into the organisations' resources and routine operational activities [11].…”

Section: Discussionmentioning

confidence: 99%

Impact Of Balanced Scorecard Implementation On Financial And Non-Financial Aspects In Private Hospital: A Literature Review

Negoro¹,

Setyonugroho²

2022

IJRP

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Background: Hospital progress in a health system is essential to achieve the goal of health services, i.e., access to comprehensive health for all people. Hospitals play a pivotal role in achieving the goal. One of the issues preventing hospitals from making satisfactory development in terms of performance and productivity includes the difficulty in measuring the services provided. Therefore, the Balanced Scorecard (BSC) was created to overcome this problem.Objective: This study aims to determine the impact of implementing the Balanced Scorecard (BSC) on financial and non-financial aspects in private hospitals. Research Method: The researcher employed a systematic search strategy to identify the keywords "Balanced Scorecard" AND "Hospital" in 5 databases (Pubmed, Taylor&Francis Online, Wiley, Springer, and Emerald). The five databases were screened from the title, the essence, to the entire paper. The researcher also examined whether the journals were Scopus-indexed or not. Furthermore, there were three journals being reviewed. Results: After conducting a screening process, a total of 2,396 journals were found, and only three academic papers matched the inclusion and exclusion criteria of this study. Those journals were from Ohio Summa Hospital, Barberton Citizen Hospital, and several private hospitals in Taiwan. The journals investigated the impact of implementing the BSC on financial and non-financial aspects. Conclusion:The three journals demonstrate that the implementation of BSC in hospitals can improve hospital performance in terms of financial and non-financial aspects. The BSC implementation in hospitals could provide clear direction in determining policies, managing resources and routine activities, and building systems in each hospital unit.

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From unbalanced to balanced: performance measures in a Vietnamese hospital

Cited by 17 publications

References 41 publications

Behavior Pattern of Individual Investors in Stock Market

Behavior Pattern of Individual Investors in Stock Market

HR Flexibility and Job Crafting in Public Organizations: The Roles of Knowledge Sharing and Public Service Motivation

Impact Of Balanced Scorecard Implementation On Financial And Non-Financial Aspects In Private Hospital: A Literature Review

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