From usage to user: library metrics and expectations for the evaluation of digital libraries

Franklin, Brinley; Kyrillidou, Martha; Plum, Terry

doi:10.1016/b978-1-84334-484-1.50002-8

Cited by 9 publications

(4 citation statements)

References 16 publications

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“…Much of this literature review is taken from the chapter, "From usage to user: library metrics and expectations for the evaluation of digital libraries" (Franklin et al, 2009) One productive approach to assessing the impact of digital content is through census counts such as the statistics of usage of networked electronic resources collected by external vendors conforming to codes of practice, like COUNTER (Counting Online Usage of Networked Electronic Resources www.projectcounter.org/) and standards-based expressions of them such as SUSHI (Standardized Usage Statistics Harvesting Initiative (www.niso.org/workrooms/sushi)), a standardized transfer protocol for COUNTER compliant statistics. The constantly updated Codes of Practice (www.projectcounter.org/code_practice.html) recommend that vendors produce library use reports containing such variables as the "Number of successful full-text article requests by month and journal", "Turnaways by month and journal", "Total searches and sessions by month and database", and other reports.…”

Section: Literature Reviewmentioning

confidence: 99%

“…There is a growing need to systematically assess networked electronic services and resources as an increasing amount of financial resources is dedicated to libraries' web presence. Much of this literature review is taken from the chapter, “From usage to user: library metrics and expectations for the evaluation of digital libraries” (Franklin et al , 2009)…”

Section: Literature Reviewmentioning

confidence: 99%

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Measuring the impact of networked electronic resources

Plum

Franklin

Kyrillidou

et al. 2010

Performance Measurement and Metrics

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Purpose -As libraries are developing a larger Web presence, issues regarding the utility, accessibility, and impact of the usage of their networked resources and services are gaining critical importance. The need to assess systematically the networked electronic services and resources is great as increasing amounts of financial resources are dedicated to the Web presence of libraries. This paper aims to address this issue. Design/methodology/approach -This project proposes to measure the impact of networked electronic services, building on MINES for Libraries w , in a scalable way across libraries and consortia to enhance digital library service quality and impact on learning by enabling the future allocation of resources to areas of user-identified need. Short, standardized web surveys are placed at the point-of-use of networked electronic resources and services through a network assessment infrastructure that uses contemporary mechanisms of authentication and access, such as EZproxy, openURL, Shibboleth, federated searching and others as modules to interface with ARL's StatsQUAL w . A valid and reliable sampling method is proposed. Findings -Point-of-use web surveys hold considerable promise as key tools in the assessment toolkit libraries may deploy to improve the research, teaching, and learning outcomes of their users. Practical implications -This project enhances and deepens the information gained from vendor-supplied data. Originality/value -The developments described will make it easier for libraries to assess the usage of networked electronic resources and services.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Measuring the impact of networked electronic resources

Plum

Franklin

Kyrillidou

et al. 2010

Performance Measurement and Metrics

Self Cite

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“…Bertot (2001) underlined the need to focus on internationally aligned initiatives for the comparison of longitudinal performance measures and although this stands true for the electronic information, in the area of community satisfaction and perceived performance this requires another approach that enhances the contextualization of the evaluation. Franklin, Plum and Kyrillidou (2009), while taking into account the various challenges of the networked environment, mention four dimensions for e-metrics evaluation, namely (a) externally generated, vendor usage data, (b) locally or internally generated data, (c) externally generated, web survey data and (d) internally generated, web survey usage data. These dimensions are indicative of what is the affordance and what are the constraints of each source of data, such as whether it is internally or externally administered and the degree of representation.…”

Section: Introductionmentioning

confidence: 99%

Increasing library intelligence by harmonizing assessment tools

Giannopoulou

Goudis

et al. 2019

LIBER

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Academic libraries are considered as key factors in the educational system of a country and strong pylons for the economic development and societal cohesion. Libraries have always intended to provide qualitative services and frequently run surveys that measure the opinion of their users. Our contribution aims to show how the findings of a survey can be aligned with information from other assessment tools to better inform library management. We analyze external data of our Library's performance as collected by an electronically conducted survey in May 2018. The initial objective was Increasing Library Intelligence by Harmonizing Assessment Tools

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“…There is an abundance of statistics and models on library-related usage data, based on different sampling techniques, cumbersome procedures or comprehensive methods of gathering usage data for all subscribed publication types (Coombs 2005;Kraemer 2006;Franklin et al 2009). …”

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confidence: 99%