From validation to execution: Exploring the practical implementation of the conjoint framework of Quality Management and High-Performance Work Systems

Rehmani, Dr Khurram; Ahmed, Dr Saira; Rafique, Dr Muhammad; Ishaque, Dr Amir

doi:10.1016/j.heliyon.2023.e16718

Cited by 4 publications

(2 citation statements)

References 37 publications

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“…This study employs a thorough technique to re􀅫ine how PMS aspects interact in industry. Studies highlighting organizational system interconnectedness support the approach (Rehmani, Ahmed, Ra􀅫ique, & Ishaque, 2023). The study adds to managerial behavior and performance management research by addressing these gaps and aims to comprehend its intricacies better.…”

Section: Introductionmentioning

confidence: 96%

The impact of performance management systems on employee motivation and turnover: A mixed-methods study in manufacturing companies

Ahmad

2023

J. Admin. Bus. Stud.

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This research delves into the impact of Performance Management Systems (PMS) on key employee outcomes, explicitly focusing on Employee Motivation and Turnover within the manufacturing sector. The aim is to unravel the intricate relationships among PMS components, employee motivation, and turnover, with a nuanced examination of the moderating role played by Employee Satisfaction. By scrutinizing performance planning, employee participation, feedback and counseling, procedural justice, distributive justice, and interactional justice, the study aims to provide sector-speci􀅫ic insights that contribute to theoretical advancements and practical strategies for organizational leaders. Employing a mixed-methods approach, the study conducted qualitative interviews with expatriates in Hungary to explore the deep-seated nuances of performance management in manufacturing. Subsequently, a quantitative analysis, utilizing smartPLS for data analysis, involved a questionnaire administered to 207 respondents. The methodological approach allowed for a comprehensive exploration of the subject, combining qualitative depth with quantitative rigor. The 􀅫indings illuminate the intricate connections between speci􀅫ic PMS components and employee motivation and turnover. Moreover, the study unveils the moderating in􀅫luence of employee satisfaction on these relationships, providing a holistic understanding of how performance management practices interact within the manufacturing sector. This research stands out for its sector-speci􀅫ic focus, shedding light on the unique challenges and opportunities within the manufacturing industry. The 􀅫indings present a novel perspective that advances understanding of the complex interplay between PMS, employee motivation, and turnover, emphasizing the signi􀅫icance of tailoring performance management practices to sector-speci􀅫ic demands.

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Section: Introductionmentioning

confidence: 96%

The impact of performance management systems on employee motivation and turnover: A mixed-methods study in manufacturing companies

Ahmad

2023

J. Admin. Bus. Stud.

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“…This model adopts quality management principles used by the industrial and business sectors, such as ISO 9001. This model emphasizes systematic and continuous quality control and improvement (Rehmani et al, 2023). This model also integrates internal and external quality assurance in one system (Singh et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

Quality Assurance Model for Non-formal Institutions at Community Learning Center Al-Madinah, Kediri City

Abdurochman,

Zulkarnain,

Hardika

et al. 2023

kolokium

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This article examines the quality assurance model implemented by Community Learning Center (CLC) Al-Madinah in Kediri City. This research uses a qualitative approach with a case study method. Research data was collected through observation, interviews and documentation techniques. Research data was analyzed using an interactive analysis model. The research results show that CLC Al-Madinah implements an internal quality assurance model that is participatory, collaborative and sustainable. This internal quality assurance model includes four stages, namely planning, implementation, assessment and improvement. This internal quality assurance model has several advantages and disadvantages that need to be considered and improved by CLC Al-Madinah and other non-formal institutions. This research provides several recommendations for CLC Al-Madinah and other non-formal institutions in improving the quality of educational services. This study also has several limitations that need to be addressed by future research.

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Exploring High-Performance Work Systems and Sustainable Development in the Hospitality Industry

Wang,

Jiang

2024

Sustainability

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This study examines the impacts of high-performance work systems (HPWS) on employee career decision-making self-efficacy (CDMSE) and service performance with regard to the theory of reasoned action in the hospitality industry. Recognizing the critical influence of human interaction and service quality on customer satisfaction, this study demonstrates that HPWS can lead to a motivated and skilled workforce, enhancing CDMSE and service excellence. Employing a quantitative research design, this study analyzes data collected from hospitality employees to assess the relationship between HPWS, CDMSE, and service performance. The findings reveal that HPWS significantly enhance employee service performance by boosting CDMSE, which in turn leads to proactive service behaviors. Furthermore, this study highlights the moderating role played by service climate, showing that a supportive environment amplifies the positive effects of HPWS on employee service outcomes. These insights contribute to an improved theoretical understanding of HR practices in the hospitality sector and offer practical implications for organizations aiming to improve service quality while supporting sustainable hospitality development.

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From validation to execution: Exploring the practical implementation of the conjoint framework of Quality Management and High-Performance Work Systems

Cited by 4 publications

References 37 publications

The impact of performance management systems on employee motivation and turnover: A mixed-methods study in manufacturing companies

The impact of performance management systems on employee motivation and turnover: A mixed-methods study in manufacturing companies

Quality Assurance Model for Non-formal Institutions at Community Learning Center Al-Madinah, Kediri City

Exploring High-Performance Work Systems and Sustainable Development in the Hospitality Industry

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