Frontline employees' turnover intentions in tourism and hospitality sectors: A systematic literature review and research agenda

Nguyen, Cau Ngoc; Hoang, Giang; Luu, Tuan Trong

doi:10.1016/j.tmp.2023.101197

Cited by 7 publications

(2 citation statements)

References 175 publications

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“…In this review, we have identified the key characteristics of the literature at the intersection of HWI, gender, and flexibility, considering the evolution of production and paper impact, authors and their origins, journals, main cited articles (intellectual foundation), and topics addressed. With a variable production over time and great diversity in terms of journals [similar in variability to other literature reviews, such as those by Kişi (2023) or Nguyen et al (2023)], the fundamental relevance of works in this field may have never been higher than at the beginning of the 21st century, a phenomenon that is also confirmed in other literature reviews (Reimann and Diewald, 2022;Gonçalves et al, 2023).…”

Section: Discussion and Future Research Avenuesmentioning

confidence: 66%

Incorporating gendered analysis and flexibility in heavy work investment studies: a systematic literature review

Escudero-Guirado,

Fernández-Rodríguez,

Nájera-Sánchez

2024

Front. Psychol.

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IntroductionSignificant impacts of heavy work investment on employee well-being and organizational performance have prompted its increasing importance as a research topic. The findings about good or evil of these repercussions are nonetheless inconclusive. The intersection of Heavy Work Investment construct with gender has not been explicitly addressed by previous literature review and research. Besides, the relevance of flexibility for women, as one of the key factors for successful work-family balance management, still remains to be analyzed.MethodsA literature review on Heavy Work Investment was conducted using the SPAR-4-SLR protocol, wherein 83 articles were selected from a pool of 208 previously identified works. Bibliometric and content analysis techniques were employed, including co-word analysis, to evaluate research production, impact, and trends in the gender perspective within Heavy Work Investment.ResultsAs a result, a strategic diagram illustrates thematic topics, providing a clear understanding of the field’s structure and evolution. Six thematic groups were identified, around work-family conflict as the central theme.DiscussionThe explicit consideration of a gender perspective in literature involves nuanced differences regarding the conclusions of studies with a broader focus. First, the emerging prominence of studies on China and Japan becomes clear with gender as the specific focus of the review, aiming to clarify the experiences women face in more traditional societies with a more decisive division of roles. Second, there is a shift in interest regarding the analysis of Job Demands and Job Resources. Despite the apparent decline in interest in the former, the focus in gender literature clearly shifts toward the side of Job Resources, showing potential for the future. It could be understood that in a context of talent war and employee retention efforts, priority is given to better understanding of facilitating individual and organizational factors for work-life balance, especially for women. Future research areas are identified, including gender differences in organizational support and the impact of flexible work on the work-life balance, providing valuable insights for academia, practitioners, and organizations. The need for more comprehensive cross-cultural and gender research is also made clear.

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Section: Discussion and Future Research Avenuesmentioning

confidence: 66%

Incorporating gendered analysis and flexibility in heavy work investment studies: a systematic literature review

Escudero-Guirado,

Fernández-Rodríguez,

Nájera-Sánchez

2024

Front. Psychol.

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“…According to Maslach and Jackson [31] there is a negative correlation between work-related burnout and turnover intention. Turnover intention is a significant issue in the tourism sector, as well as in many other industries [44]. It can be referred to as "employees' willingness or attempts to leave the current workplace voluntarily" [45] (p. 4).…”

Section: Introductionmentioning

confidence: 99%

The Effects of Job Stress on Burnout and Turnover Intention: The Moderating Effects of Job Security and Financial Dependency

Üngüren,

Onur,

Demirel

et al. 2024

Behavioral Sciences

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(1) Background: The hospitality industry is known for exposing employees to work stress, which can lead to work-related burnout and high turnover rates. This study aims to examine the relationships between work stress, work-related burnout, and turnover intention. It also explores the mediating role of work-related burnout and the moderating role of job security and financial dependence. (2) Methods: A cross-sectional survey was conducted among 494 hotel employees working in five-star hotels in Belek and Manavgat, Türkiye, using a moderated mediation research model. The study found that work stress increases work-related burnout, which in turn increases turnover intention. Additionally, work-related burnout was found to mediate the relationship between work stress and turnover intention. Furthermore, it was found that perceived job security moderates the relationship between work stress levels and work-related burnout. Additionally, the variable of financial dependence was found to moderate the relationship between employees’ levels of work-related burnout and their turnover intentions. Similarly, the study found that the financial dependence variable moderates the effect of work-related burnout on employees’ turnover intention. Additionally, the study found that employees’ perception of job security moderates the impact of work stress on work-related burnout. In conclusion, the study suggests that positive perceptions of job security can mitigate the impact of work stress on work-related burnout. Similarly, the impact of work-related burnout on turnover intention diminishes as the degree of financial dependence rises.

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A triadic model of job retention and turnover dynamics in the hospitality industry

Croes,

Padrón-Ávila,

Rivera

et al. 2024

IJCHM

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Purpose This study aims to examine key factors influencing hospitality employee turnover in a post-pandemic context, challenging conventional assumptions about the role of demographics and work-related factors in retention decisions. Design/methodology/approach The research adopted a comprehensive framework using the capability approach and geospatial data analysis, integrating social vulnerability indexes with survey responses from 797 hospitality employees. This study analyzed turnover intentions across demographics, job roles and regions, focusing on Florida’s I-4 corridor. Findings Individual conversion factors like age and marital status were the strongest predictors of turnover, with older and married employees less likely to leave their jobs. In contrast, traditional variables like income, education and job type did not significantly influence turnover intentions. The pandemic blurred distinctions between job roles, highlighting personal circumstances, health risks and economic pressures as critical factors. Contrary to expectations, financial assistance did not significantly reduce turnover intentions. In addition, employees’ life circumstances, such as social vulnerability, influence labor relations and turnover more than work-related conditions. Research limitations/implications This study enriches turnover literature by confirming that personal life circumstances, like age and marital status, are pivotal in understanding employee retention. It challenges conventional demographic and work-related predictors and urges future research to explore the interaction between personal and professional factors in the hospitality industry. The study’s agent-based framework deepens the understanding of how various factors shape employee decisions to stay or leave. Practical implications The findings suggest that hospitality employers must develop more localized, employee-centric retention strategies, especially for younger employees. Tailored approaches considering regional and demographic differences, such as providing career development opportunities and flexible work conditions, could foster long-term loyalty. In rural areas, retention efforts should focus on improving job satisfaction and community support, while in urban areas, strategies prioritize career progression and flexibility. Social implications The study’s findings have significant social implications, particularly in reshaping how employee retention strategies are developed in the hospitality industry. By emphasizing life circumstances over traditional work-related factors, the research highlights the importance of supporting employees’ resilience, especially for those facing social vulnerability. Employers may need to create more flexible and inclusive policies that account for personal, economic and health-related challenges. In addition, the findings suggest that financial aid alone is insufficient in reducing turnover, calling for a more holistic approach that integrates emotional and social support to foster a more stable and loyal workforce. Originality/value This study challenges traditional turnover models by shifting focus from work-related factors to life circumstances, particularly the resilience of older and married employees. It integrates three dimensions – personal (sociodemographics), social (support) and environmental (job type, pandemic challenges) – to examine their influence on employee agency. This triadic framework offers insights into how individual, social and contextual factors shape turnover decisions.

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Frontline employees' turnover intentions in tourism and hospitality sectors: A systematic literature review and research agenda

Cited by 7 publications

References 175 publications

Incorporating gendered analysis and flexibility in heavy work investment studies: a systematic literature review

Incorporating gendered analysis and flexibility in heavy work investment studies: a systematic literature review

The Effects of Job Stress on Burnout and Turnover Intention: The Moderating Effects of Job Security and Financial Dependency

A triadic model of job retention and turnover dynamics in the hospitality industry

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