Fulfilling information needs by classifying complex patron needs

Senteio, Charles; Montague, Kaitlin; Brody, Stacy; Matteucci, Kristen B.

doi:10.1108/rsr-07-2020-0047

Cited by 3 publications

(1 citation statement)

References 28 publications

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“…C.R. Senteio et al (2021) article answers the question of how public librarians can better meet complex information needs. First, librarians must classify the complexity of a need using Warner's classification model; they can then use Popper's theory of three worlds to anticipate and respond to complex information needs by taking specific steps.…”

Section: Introductionmentioning

confidence: 99%

Information needs of students under the institute electronic educational environment

Abdulkhakova

Kormishina

Калегина

et al. 2021

Laplage

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The article describes the results of the study of information needs of students in the formation of the electronic educational environment of the Kazan State Institute of Culture. The study aims to solve the following problems: identify and evaluate the attitude of students to the use of new information technologies in the educational process; define the range of sources of information used by students; to evaluate the degree and effectiveness of using various elements of the electronic educational environment of the institute. The methodological base of the study was a systematic approach as a direction of the methodology of scientific knowledge, which is based on the consideration of the object of study as a system. This study uses empirical research methods, in particular survey and comparison methods, as well as analysis of publications and regulatory documents. Studying the information needs of students to optimize their information support system, intensify their activities in mastering the basic educational program and improve the quality of training of future specialists.

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Section: Introductionmentioning

confidence: 99%

Information needs of students under the institute electronic educational environment

Abdulkhakova

Kormishina

Калегина

et al. 2021

Laplage

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Prepared for service? A mixed-methods study on psychosocial support in the UK public library, with a focus on staff perceptions and training

Taylor,

Simon

2024

Journal of Librarianship and Information Science

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This mixed-methods study considers the ways in which the public library is increasingly supporting the mental, emotional and social – or ‘psychosocial’ – needs of individuals within its local communities; reflecting on an emerging body of US research which is exploring this topic. This research aimed to determine how prepared UK public library services are to support the psychosocial needs of users, with a focus on staff perceptions, confidence and training. The research identified the psychosocial services and relevant staff training currently taking place in Southeast England, through an online survey with public library staff. This data provided a background of understanding, before in-depth, semi-structured interviews were completed with nine public library staff within one library service, to uncover staff perceptions and attitudes around this area of work. The quantitative and qualitative data revealed findings which largely reflected the research that has taken place in the US. Public library staff are committed to delivering psychosocial support by providing information, signposting, delivering library groups and activities, and showing compassion to users. However, staff experience feelings of uncertainty around this work, particularly when responding to users with complex needs or those in crisis, and they have a strong desire for more targeted training in this area. This paper concludes that this aspect of modern public library work necessitates the development of targeted staff training and further research in this area.

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Enhancing racial equity in LIS research by increasing representation of BIPOC

Senteio

Montague

Campbell³

et al. 2021

EFI

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The escalation of discourse on racial injustice prompts novel ideas to address the persistent lack of racial equity in LIS research. The underrepresentation of BIPOC perspectives contributes to the inequity. Applying the Community Based Participatory Research (CBPR) approach meaningfully engages BIPOC to help guide LIS investigations that identify evolving needs and concerns, such as how systematic racism may contribute to social justice issues like environmental and health inequity. Engaging with BIPOC, using the CBPR approach, can help address racial equity in LIS because it will result in increased racial representation which enables incorporation of the perspectives and priorities of BIPOC. This shift to greater engagement is imperative to respond to escalating attention to social injustice and ensure that these central issues are adequately reflected in LIS research. The discipline is positioned to help detail the drivers and implications of inequity and develop ways to address them. We underscore the importance of working across research disciplines by describing our CBPR experience engaging with BIPOC in LIS research. We highlight the perspectives of community partners who have over two decades of experience with community-based LIS research. We offer lessons learned to LIS researchers by describing the factors that make these initiatives successful and those which contribute to setbacks.

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Fulfilling information needs by classifying complex patron needs

Cited by 3 publications

References 28 publications

Information needs of students under the institute electronic educational environment

Information needs of students under the institute electronic educational environment

Prepared for service? A mixed-methods study on psychosocial support in the UK public library, with a focus on staff perceptions and training

Enhancing racial equity in LIS research by increasing representation of BIPOC

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