Functioning of courier, express and package services market (CEP) in the face of trends and new challenges

Abstract

Both in Poland and worldwide, the CEP market (courier, express and parcel shipments) is one of the fastest growing segments of the logistics sector. Its main driving force is digital transformation, in particular high-speed electronic communications and e-commerce activities. The dynamic development of the CEP market i influenced by the growing mobility and the very high popularity of portable devices. Customers are ordering goods and services increasingly often at a place and time that is convenient for them, while expecting a quick order execution. Despite the uncertain economic situation and the war in Ukraine, services provided by local and global operators are quickly becoming popular. Currently, however, we are beginning to observe a slight decline in interest in this industry, which is related, among others, to high inflation and a reduction in the purchasing power of consumers. In Poland, the unfavorable factors related to the development of the industry are mitigated mainly by the geographical location of Poland, cheap and qualified workforce, and increasingly developed transport infrastructure. In this context, the aim of the study is to present the issues raised and the results of research on the functioning and development of the CEP market, using the example of Poland. The study is based on the analysis of various documents and data found in the reports .