Fuzzy Multi-Criteria Evaluation of Knowledge Management Tools

Abstract

In the knowledge economy, a key source of sustainable competitive advantage relies on the way to create, share, and utilize knowledge. Knowledge Management (KM) tools assumed an important role in supporting KM activities. The objective of this paper is to aid decision makers to identify the most appropriate KM tool to improve the effectiveness of their organization. In order to rate competing systems of different vendors, we propose an enhanced multi-criteria method, namely fuzzy VIKOR, that takes advantages of fuzzy logic and group decision making to deal with the vagueness and granularity in the linguistic assessments. The method aims to isolate compromise solutions, by providing a maximum group utility and a minimum of an individual regret. A case study is also given to demonstrate the potential of the methodology.

A Multi-criteria Decision-making Model for Evaluating Suppliers in Green SCM

“…4 Reducing empty running C3. 5 Improving vehicle routing using GPS (Global Positioning System) and other systems C3. 6 Increasing vehicle payload capacity reverse logistics C4.1 Re-use of products and components C4.…”

“…Therefore, an effective tool for evaluating GSCM performance is vital in practice [22,30,40]. Many factors should be taken into consideration during the green supply chain, such as production, material, transformation, storage, purchasing, after-sales service and so on [3,5,28,50,60]. It is common that information is related to multiple aspects in many applications [9,23,51].…”