“…Service users recognize the centrality of the helping relationship in their experience with social workers (Beresford, Croft, & Adshead, 2008;Ribner & Knei-Paz, 2002), and attribute the success of the intervention to both the personal characteristics of the social worker, and the nature of the relationship itself. These findings are congruent with workers' perceptions of effective relationships, as well as field instructors' assessment of effective social work students (Bogo et al, 2004;Bogo et al, 2006;Lafrance, Gray, & Herbert, 2004). Characteristics of effective social workers include attributes like respectfulness, flexibility, kindness, caring, empathy, and warmth; capacity for self-awareness; ethics; attitudes aligned with social work values; and strong interpersonal and communication skills (Beresford et al, 2008;de Boer & Coady, 2006;Drake, 1994).…”