General public's views on pharmacy public health services: current situation and opportunities in the future

Saramunee, Kritsanee; Krska, Janet; Mackridge, Adam J.; Richards, Julian; Suttajit, Siritree; Phillips-Howard, Penelope A.

doi:10.1016/j.puhe.2015.04.002

Cited by 26 publications

(42 citation statements)

References 24 publications

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“…This is the first study to investigate potential advertising techniques for promoting pharmacy public health services in England. Both the general public and pharmacy users have limited awareness of pharmacy public health services, 3,7,11,16 and encouraging uptake has proved difficult 16,22 . Nonetheless the public have shown willingness to use these services, 7,11 therefore raising awareness through promotion is essential.…”

Section: Discussionmentioning

confidence: 99%

“…Both the general public and pharmacy users have limited awareness of pharmacy public health services, 3,7,11,16 and encouraging uptake has proved difficult 16,22 . Nonetheless the public have shown willingness to use these services, 7,11 therefore raising awareness through promotion is essential. Our study suggests that no single technique will effectively reach the population at which public health services are targeted and a mixed-methods strategy should be considered, at both local and national level.…”

Section: Discussionmentioning

confidence: 99%

“…Further piloting was then conducted to test content validity and instrument reliability by (a) interviewer-assisted and self-completion, with 100 members of the public recruited in a city centre location and (b) cognitive interview with 15 further members of the public. Full details of the instrument development are provided elsewhere 11 .…”

Section: Instrument Developmentmentioning

confidence: 99%

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Public attitudes towards community pharmacy attributes and preferences for methods for promotion of public health services

et al. 2016

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Objective: To identify attitudes towards pharmacy characteristics and promotional methods for selected pharmacy public health services (lifestyle advice and screening for cardiovascular risk factors) among different sectors of the general public. Study design:Cross-sectional survey, using a previously validated questionnaire.Methods: Three survey methods were used, across 15 areas of England, to maximise diversity: face-to-face, telephone and self-completion of paper questionnaires. Responses to closed questions regarding characteristics and promotion were quantified and differences among sub-groups explored by univariate and multivariate analysis. Results:In total, 2,661 responses were available for analysis: 2,047 face-to-face, 301 telephone and 313 paper. There were strong preferences for a pharmacy near to home or doctor's surgery and for long opening hours, particularly among employed people and nonwhites. Fifty percent preferred not to use a pharmacy in a supermarket, particularly older people, the retired, those of lower education and frequent pharmacy users. Personal recommendation by health professionals or family/friends was reported as most likely to encourage uptake of pharmacy public health services, with older people and males being less likely and frequent pharmacy users more likely perceive any promotional method as influential. Posters/leaflets were preferred over mass media methods, with fewer than 30% perceiving the latter as potentially influential. Conclusion:Pharmacists, pharmacy companies and service commissioners should use promotional methods favoured by potential users of pharmacy public health services and be aware of differences in attitudes when trying to reach specific population sub-groups. For personal recommendation to be successful good inter-professional working and a pro-active approach to existing customers are needed.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Instrument Developmentmentioning

confidence: 99%

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Public attitudes towards community pharmacy attributes and preferences for methods for promotion of public health services

et al. 2016

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“…35,23 Clearly, PVAS has an immense role to play in the provision of pharmaceutical public health services helmed by pharmacists. 36,37,24 In the Malaysian context, although in-depth research into PVAS has been scarce, recent studies utilizing the Theory of Planned Behaviour as a theoretical model has been finalized and forthcoming. These new studies concerning the Malaysian PVAS scenario study PVAS adoption through the lens of the patient's perspectives.…”

Section: Discussion: Current Research and The Latest Findings For Malmentioning

confidence: 99%

Pharmacy Value Added Services: Early Begininings, Current Implementation, And Challenges From The Malaysian Experience

Tan¹,

Gan²

2016

IJPER

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Background:In a large natural experiment, Pharmacy Value Added Services (PVAS) was introduced by the Malaysian Pharmaceutical Services Division, Ministry of Health Malaysia to improve the delivery of pharmaceutical care to patients. PVAS in the Malaysian context and definition refers to a group of new innovative pharmacy services including Pharmacy Drive Through, Postal Medicine, Integrated Drug Dispensing System, and SMS and Collect. Despite the convenience and advantages of PVAS, patients' adoption rate is still low. Objectives: This article aims to discuss, explore, compare and report the beginnings, definitions, early implementations, types of services offered and the challenges faced by the implementers of these services to derive policy lessons, implications and recommendations. Methods: We utilize a comparative discussion to highlight the various PVAS globally in comparison with the Malaysian experience. A further literature review is used to explore, contrast and highlight the implementation as well as the challenges of PVAS adoption in Malaysia to derive policy lessons, implications and recommendations. Results: PVAS is still new in Malaysia and requires much more work to increase its reach to its intended audience. We suggest numerous methods to increase its adoption rate. Overall, we suggest that PVAS be a key focus for Malaysian community pharmacies so that pharmaceutical services in Malaysia can achieve parity with advanced countries.

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“…12 Interestingly, public uptake of these new public health pharmacy services is also reported to be slow despite many respondents being highly willing to use such new services. 7,13 To understand PVAS more clearly, we must understand the determinants of PVAS adoption intention among patients. This leads us to our objectives.…”

Section: Introductionmentioning

confidence: 99%

My Opinions Matter! How Perspectives, Knowledge and Expectations Matter in Moderating the Success of New Pharmaceutical Services Implementation in Malaysia

Tan¹,

Gan²,

FahadSaleem³

et al. 2018

IJPER

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The Malaysian Government through the National Health Policy aims to improve health outcomes through public pharmaceutical healthcare services. Pharmacy Value Added Services (PVAS) was introduced as a matter of public pharmaceutical health policy. PVAS is an important service to improve clinical outcomes by improving compliance, monitoring and even information dissemination. However, adoption rates are low and therefore hampering the achievement of national health policy goals. Our objective is to explore the key determinants and moderators of successful implementation of new public pharmaceutical services by investigating the cognitive perspectives of patients' intentions to adopt with the Theory of Planned Behavior as the theoretical framework. A two-phase mixed methodology involving first a qualitative exploration and the second a quantitative phase was conducted in public health facilities in Negeri Sembilan, Malaysia. A cross-sectional survey (N = 410) was conducted using the Pharmacy Value Added Services Questionnaire (PVASQ). Multiple regression and robust moderation analysis were performed. Overall, perspectives were found to be significant predictors of intentions. In greater detail, subjective norms, perceived behavioural control, knowledge, expectations and ethnicity were found to be significant predictors of intentions to adopt PVAS. Perspectives and expectations are found to exert significant partial effects on intentions. We find that a significant self-reinforcing feedback loop exists between Expectations-Perspectives-Intentions. Positive perspectives and meeting the high expectations of the public can greatly improve the uptake of the new service. Ethnicity plays a crucial role in determining uptake of the new service and should be given greater focus. Our results are robust and suggests that a bottom-up approach should be key to successful implementation of health policies and services.

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General public's views on pharmacy public health services: current situation and opportunities in the future

Cited by 26 publications

References 24 publications

Public attitudes towards community pharmacy attributes and preferences for methods for promotion of public health services

Public attitudes towards community pharmacy attributes and preferences for methods for promotion of public health services

Pharmacy Value Added Services: Early Begininings, Current Implementation, And Challenges From The Malaysian Experience

My Opinions Matter! How Perspectives, Knowledge and Expectations Matter in Moderating the Success of New Pharmaceutical Services Implementation in Malaysia

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