“…The literature on parallel service system is quite voluminous. An incomplete list would include an early study [18]; applications to manufacturing and supply chain management [26,31], applications to call centers and internet service systems [16,21,27,33], attempts to find optimal policies, mainly for small graph systems [7,8,9,17,29,34], heavy traffic and fluid approximations [22,23], and many-server scaling [1,19,20]. In view of [20,22,23], establishing fluid approximations is often the first step to solve the optimal dynamic control problem for parallel service systems.…”