“…The 28 papers concerning Critical Success Factors offer a comprehensive framework of the factors that affect KM adoption and show that they may be classified into three main categories: Human and cultural factors, which includes human resources, people skill, motivation, training and education, a culture of collaboration and trust [23,24,[43][44][45][46][47][48][49][50][51][52][53][54][55][56][57][58], Technical factors, namely the degree of IT applications, the information system, infrastructure, degree of KM adoption, Total Quality Management practices [23,24,47,[49][50][51][52]54,56,59], and Managerial factors, i.e., cultivating trust, KM strategy, integrating KMS with staff, management style, management leadership, internal and external network relationships, organizational infrastructure, physical networks, teamwork, and rewarding [23,24,44,45,47,[49][50][51][52][53][54]56,57,[59][60]…”