Generations X, Y, Z and their Perception of E-Government Services: Case of Turkey

Abstract

Technological developments have transformed the forms of communication that can have a major impact on the social structure. All these technological developments cause fundamental changes in the way of life of the individuals and there are serious changes in both the ways of interpreting life and personality structures. The primary aim of this study is to examine the perceptions of online government services amongst different generations. The research of this study was carried out on the perception of e-government services with a questionnaire applied to the X, Y, Z generations to measure the similarities and differences in their understanding of these services. As a result of the research, individual typologies formed by the digital use of governmental services, which are called pre-techno individuals, techno individuals and posttechno individuals and the characteristics of these generations in terms of e-government services usage are revealed.

Bridging the Gap in Online Learning Anxiety Among Different Generations in Health Professions Education

“…Faculty student communication helps create an online community for sharing ideas and engaging in learning. 24 It is obvious that students who have better online self-efficacy feel relatively comfortable expressing themselves in writing. 43 It has been reported that misinterpreted text communication is common in online learning.…”

“… 5 The ability to use technology is influenced by age and different generational groups have various capabilities. 7 The current students of the medical and health sciences belong to generations that socially interact using technology to ensure connectedness. 8 To optimise the efficacy of learning and facilitate online learning, it is important to understand each generation’s way of learning and teaching.…”

“…Instructors are being challenged to update their instruction methods to suit new generations of students in order to maintain high-quality education delivery. 9 , 24 Additionally, the advancement in medical knowledge that has taken place during the last 50 years has exceeded the knowledge attained in the previous 500 years. 9 , 23 A change in teaching methods is important to accommodate the vast amount of information and deliver it in a student-centred way rather than in a way that reflects a passive learning style.…”

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“…Na chwilę obecną, w najbardziej optymistycznych prognozach, stanowią one maksymalnie 10% składu pracowniczego (Wasiluk & Tomaszuk, 2022, s. 61-62). Podobne proporcje obserwuje się w innych krajach europejskich oraz w Stanach Zjednoczonych (Ersoz & Demir Askeroğlu, 2019). Niemniej jednak, z biegiem lat, możemy oczekiwać systematycznego wzrostu liczebności tego pokolenia na rynku pracy, jak również rosnącej roli, jaką będą pełnić.…”