2017
DOI: 10.2166/washdev.2017.007
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Getting a foot on the sanitation ladder: user satisfaction and willingness to pay for improved public toilets in Accra, Ghana

Abstract: Rapid urban growth in developing countries has led to an increase in unplanned, high-density settlements dependent on public toilets for sanitation, yet we know relatively little about users' perceptions and concerns about such facilities. This paper seeks to explore user satisfaction and willingness to pay for improved sanitation services in Accra. Utilising a questionnaire, data were gathered from 245 users of public toilets in two low-income communities of Accra. 80.8% of users expressed overall dissatisfac… Show more

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Cited by 16 publications
(9 citation statements)
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References 11 publications
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“…The findings indicate that low-income urban communities continue to face significant environmental challenges owing to limited provision and access to basic environmental services (Appiah-Effah et al 2019;Mariwah et al 2017). Beyond the problem of insufficiency, the result shows that the extent of environmental challenges varies across low-income communities and within the communities.…”
Section: Discussionmentioning
confidence: 93%
“…The findings indicate that low-income urban communities continue to face significant environmental challenges owing to limited provision and access to basic environmental services (Appiah-Effah et al 2019;Mariwah et al 2017). Beyond the problem of insufficiency, the result shows that the extent of environmental challenges varies across low-income communities and within the communities.…”
Section: Discussionmentioning
confidence: 93%
“…A comfortable toilet environment should be created. Low satisfaction users generally have a high willingness to pay for public toilets, and operators should explore the potential market for building and maintaining high-quality public toilet facilities based on this concept ( Mariwah et al, 2017 ). Air conditioning was running when nobody had used the toilet for a long time.…”
Section: Resultsmentioning
confidence: 99%
“…Peprah et al explored public toilet use conditions, socio-demographic characteristics, opinions of public toilet customers, and possible improvements to public toilet facilities in four neighborhoods in Accra, Ghana, which is a representative country in the world with the highest reliance on shared sanitation facilities ( Ssekamatte et al, 2019 ). Mariwah et al (2017) explored the user satisfaction and willingness to pay for improved public toilet, which is seated on the first step on the sanitation ladder, in two low-income communities of Accra, Ghana. Njeru (2014) used a qualitative analytical approach to elaborate how the public toilet (named as “Ikotoilets”) in Nairobi are providing reasonably hygienic and safe sanitation services in the city by rethinking local technologies of shared sanitation.…”
Section: Introductionmentioning
confidence: 99%
“…As for the types of data, researchers used questionnaires [23][24][25], field surveys [26], postal code locations [27] to measure the service capacity of land or facilities. These methods are time-consuming and lack spatial clarity and comprehensiveness.…”
Section: Introductionmentioning
confidence: 99%