Giving Voice to the Silenced: Using Critical Discourse Analysis to Inform Crisis Communication Theory

Dunn, Carolyn; Eble, Michelle F.

doi:10.1007/s10551-014-2315-4

Cited by 21 publications

(18 citation statements)

References 36 publications

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“…Nevertheless, even though the character of being 'a co-operative' shapes the experience and the identities of members, they may lack the language to put "the cooperative difference" into words (Fairbairn 2004: 29). Critical discourse analysis, however, can potentially give a voice to all a community's stakeholders (Dunn and Eble 2015).…”

Section: Tensions In Community-related Identity Workmentioning

confidence: 99%

“It’s Us, You Know, There’s a Feeling of Community”: Exploring Notions of Community in a Consumer Co-operative

et al. 2017

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The notion of community infers unity and a source of moral obligations in an organisational ethic between individuals or groups. As such, a community, having a strong sense of collective identity, may foster collective action to promote social change for the betterment of society. This research critically explores notions of community through analysing discursive identity construction practices within a member owned urban consumer cooperative (CC) public house in the UK. A strong sense of community is an often-claimed CC characteristic. The paper's main contributions stem from using the lens of identity work to critically unpack the notion of community through highlighting paradoxical tensions of community residing within CCs. The findings reveal that the notion of community may be illusionary with counter-veiling forces, one that reflects a more traditional sense of connection, attachment and communion, and the other of boundaries, disconnection or division. As these repertoires collide, tensions are evident between the hegemonic discourse of neoliberal managerialism and that of democratic collective ownership. Despite these individual level tensions, communities may operate within boundaries enabling an organisational and societal ethic, beyond the individual.

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Section: Tensions In Community-related Identity Workmentioning

confidence: 99%

“It’s Us, You Know, There’s a Feeling of Community”: Exploring Notions of Community in a Consumer Co-operative

et al. 2017

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“…Methodologically, this paper is inspired by recent work suggesting that CDA can be used to inform crisis communication. Specifically, CDA has been used to promote a critical political-economic evaluation of the communicative practices during crisis situations (Alexander, 2013 , p. 1), and to giving voice to silenced/alternative narratives (Dunn, 2010 , p. 1–4; Dunn and Eble, 2015 , p. 732, 733). Other relevant work on the “rhetorical arena” has sought to advance a multi-vocal approach to crisis communication, which postulates that crisis publics (receivers) can also become crisis communicators (Frandsen and Johansen, 2010 , p. 428; Coombs and Holladay, 2014 p. 41).…”

Section: Methodology: Using Cda With Crisis Communication Studiesmentioning

confidence: 99%

War Metaphors in Political Communication on Covid-19

Seixas

2021

Front. Sociol.

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Although militaristic metaphors have been pervasive during health crisis in political and science communication, few works have examined how these linguistic devices may influence crisis communication. Drawing on critical discourse analysis (CDA) and on crisis communication literature, I show how political representatives have used the war metaphor for very different purposes in terms of crisis communication and management of the current Covid-19 pandemic. I suggest that these findings challenge previous criticisms of the war metaphor as inherently negative and damaging. Finally, I discuss possibilities of using CDA, and specifically, metaphor analysis to inform and expand crisis communication.

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“…A combination of this agency and collective silence binds leaders and followers in such a way that everyone becomes complicit. Over an expanded time-span the fates of the organizational leadership and professionals become intertwined (Dunn and Eble, 2015;Vadera and Pratt, 2013).…”

Section: Leadership Professionalism and Organizational Denialmentioning

confidence: 99%

Public Sector Organizational Failure: A Study of Collective Denial in the UK National Health Service

Hendy

Tucker

2020

J Bus Ethics

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This paper argues that public sector organizational failure may be best understood from a perspective of collective denial. The rise of this phenomenon is examined using testimony from a Public Inquiry into the downfall of a UK hospital, where falling organizational standards led to unethical decision making and an unacceptable number of patient deaths. In this paper we show how collective denial, over time, became a process that resided within the fabric of organizational life. To explore the organizational processes associated with collective denial, and how and why it occurs, we identify the influence of a 'narrative of silence'. This narrative allows ever more serious failings to be justified as organizational members lose contact with reality entering a downward spiral with no recovery. The combined impact of assumptions about leadership capability, enculturated professional identities and organizational loyalty create an environment where a narrative of silence can develop.

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Giving Voice to the Silenced: Using Critical Discourse Analysis to Inform Crisis Communication Theory

Cited by 21 publications

References 36 publications

“It’s Us, You Know, There’s a Feeling of Community”: Exploring Notions of Community in a Consumer Co-operative

“It’s Us, You Know, There’s a Feeling of Community”: Exploring Notions of Community in a Consumer Co-operative

War Metaphors in Political Communication on Covid-19

Public Sector Organizational Failure: A Study of Collective Denial in the UK National Health Service

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