Global Crises and the Role of BISE

Thomas, Oliver; Hagen, Simon; Frank, Ulrich; Recker, Jan; Wessel, Lauri; Kammler, Friedemann; Zarvic, Novica; Timm, Ingo J.

doi:10.1007/s12599-020-00657-w

Cited by 20 publications

(34 citation statements)

References 62 publications

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“…From an organizational perspective, the pandemic constitutes an exogenous shock -an unanticipated, low-likelihood event stemming from the external environment and entailing disruptive changes with potentially existencethreatening consequences (Taleb 2010). Despite its severity, the COVID-19 pandemic is not the only exogenous shock that organizations have had to tackle in recent years; for example, they also faced the 2008 global financial crisis (Roy and Kemme 2020), Brexit (Todd 2017), the US-China trade war (Thomas et al 2020), and the Fukushima nuclear disaster (Wakiyama et al 2014). While not all exogenous shocks have been, or will be, as severe as the COVID-19 pandemic, organizations will probably experience such events more frequently since the economy is becoming increasingly volatile, uncertain, complex, ambiguous, and hyperconnected (World Economic Forum 2016; Beverungen et al 2020).…”

Section: Introductionmentioning

confidence: 99%

Exogenous Shocks and Business Process Management

et al. 2022

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Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as continuous process improvement, process reengineering, process innovation, and process drift. However, exogenous shocks, which lead to unintentional and radical process change, have been neglected in BPM research although they severely affect an organization’s context, strategy, and business processes. This research note conceptualizes the interplay of exogenous shocks and BPM in terms of the effects that such shocks can have on organizations’ overall process performance over time. On this foundation, related challenges and opportunities for BPM via several rounds of idea generation and consolidation within a diverse team of BPM scholars are identified. The paper discusses findings in light of extant literature from BPM and related disciplines, as well as present avenues for future (BPM) research to invigorate the academic discourse on the topic.

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Section: Introductionmentioning

confidence: 99%

Exogenous Shocks and Business Process Management

et al. 2022

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“…In fact, using IT can lead to technostress, which is defined as “ any negative impact on attitudes, thoughts, behaviors, or body physiology that is caused either directly or indirectly by technology ” (Weil and Rosen 1997, p. 5). Technostress constitutes a pressing social issue, especially with regards to changes in work-life boundaries, potentiated by the COVID-19 pandemic (Thomas et al 2020 ). According to a study conducted in 2019, 86 percent of participants claimed that the inability to switch off devices after regular working hours has a negative effect on employee wellbeing (Stewart 2020 ).…”

Section: Introductionmentioning

confidence: 99%

Digital Detox

2022

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“…From a practical viewpoint, the Robert Koch Institut (RKI) published a job vacancy for the CWA advancement during the research timeframe of this paper, indicating needed support in this area. 4 Complementary research from different disciplines and perspectives, such as epidemiology, mathematical modeling, or information systems, is required to help fight the pandemic [ 53 ] and is highly welcome, as proclaimed at the top of the official CWA website (see Fig. 7 , “Appendix”).…”

Section: Introductionmentioning

confidence: 99%

“…In global crisis management, the potential enhancement of the CWA with design science is a valuable investigation that should be shared with the community [ 53 ]. Many previous research articles primarily focus on privacy aspects, for example, Stroscher et al [ 52 ] conduct a privacy assessment on the CWA, which could be treated as one aspect of CWA design.…”

Section: Introductionmentioning

confidence: 99%

Learnings from the design and acceptance of the German COVID-19 tracing app for IS-driven crisis management: a design science research

Behne

Krüger

Beinke

et al. 2021

BMC Med Inform Decis Mak

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Background This article investigates the research problem of digital solutions to overcome the pandemic, more closely examining the limited effectiveness and scope of the governmental COVID-19 tracing apps, using the German COVID-19 tracing app (Corona-Warn-App) as an example. A well-designed and effective instrument in the technological toolbox is of utmost importance to overcome the pandemic. Method A multi-methodological design science research approach was applied. In three development and evaluation cycles, we presented, prototyped, and tested user-centered ideas of functional and design improvement. The applied procedure contains (1) a survey featuring 1993 participants from Germany for evaluating the current app, (2) a gathering of recommendations from epidemiologists and from a focus group discussion with IT and health experts identifying relevant functional requirements, and (3) an online survey combined with testing our prototype with 53 participants to evaluate the enhanced tracing app. Results This contribution presents 14 identified issues of the German COVID-19 tracing app, six meta-requirements, and three design principles for COVID-19 tracing apps and future pandemic apps (e.g., more user involvement and transparency). Using an interactive prototype, this study presents an extended pandemic app, containing 13 potential front-end (i.e., information on the regional infection situation, education and health literacy, crowd and event notification) and six potential back-end functional requirements (i.e., ongoing modification of risk score calculation, indoor versus outdoor). In addition, a user story approach for the COVID-19 tracing app was derived from the findings, supporting a holistic development approach. Conclusion Throughout this study, practical relevant findings can be directly transferred to the German and other international COVID-19 tracing applications. Moreover, we apply our findings to crisis management theory—particularly pandemic-related apps—and derive interdisciplinary learnings. It might be recommendable for the involved decision-makers and stakeholders to forego classic application management and switch to using an agile setup, which allows for a more flexible reaction to upcoming changes. It is even more important for governments to have a well-established, flexible, design-oriented process for creating and adapting technology to handle a crisis, as this pandemic will not be the last one.

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Global Crises and the Role of BISE

Cited by 20 publications

References 62 publications

Exogenous Shocks and Business Process Management

Exogenous Shocks and Business Process Management

Digital Detox

Learnings from the design and acceptance of the German COVID-19 tracing app for IS-driven crisis management: a design science research

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