“…Accessibility of government information and services can be critical to special needs users as government services have, over the period of least the last decade (Wintour, 2010;Hermana and Silfianti, 2011;Ghazal, 2012;Song, 2014), progressively been moving to the Web as a source of information, policy, forms and inquiry. Along with core service provision to citizens, governments have also embraced both asynchronous and synchronous online platforms to communicate policy (Tsimonis and Dimitriadis, 2014), platform (Chen, 2008;Church, 2010;Cury, 2011;Gibson and McAllister, 2011) and electoral messages to a national audience (Naim, 2009;Cury, 2011;Lev-On, 2012;Cheng and Chen, 2014). Whilst YouTube is a primary example of an asynchronous media channel whereby government can present a controlled and managed message for citizens and the media to consume after the fact, other environments offer a more synchronous, two way modality where communication is in response to queries and events emanating from with the community.…”