“…Additionally, strategic levers will appear without the term 'global'. This is because, with a few exceptions, the majority of international hotels rarely operate globally, but are more concerned with international operations within their home regions, or outside of their home base merely entertain few flagship sites in order to cater to international business travellers (Whitla et al, 2007;Rugman & Verbeke, 2008 Contractor and Kundu, 1998;Contractor et al, 2003;Yang and Wang, 2004;Hallin and Marnburg, 2008;Zhang et al, 2012 Standardisation of services…”