Globalization and It

Samii, Massood

doi:10.4324/9780203358276_chapter_2

Cited by 1 publication

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“…Another relevant theoretical lens is network theory, which contends that an organization can enhance its competitiveness by developing and extending its external linkages or partners (Granovetter, 1973;Samii, 2004). To an extent, network theory pertains to how the interdependent partners and the position can provide opportunities for firms to engage in capacity-building exercises (Granovetter, 1973;Jean, Kim, & Sinkovics, 2012).…”

Section: Capacity Building and Network: A New Perspectivementioning

confidence: 99%

“…To an extent, network theory pertains to how the interdependent partners and the position can provide opportunities for firms to engage in capacity-building exercises (Granovetter, 1973;Jean, Kim, & Sinkovics, 2012). Some studies have shown that external linkages or partners can help organizations to address some internal deficiencies by tapping into others' resources and expertise (Granovetter, 1973;Samii, 2004). Essentially, firms in a network that are not limited by geographic proximity or lines of business are able to forge broader alliances with multiple government agencies and other firms to strengthen their expertise and resource base.…”

Section: Capacity Building and Network: A New Perspectivementioning

confidence: 99%

“…Thus, our study deepens our understanding of the drivers and processes leading to capacity development. Second, we integrate perspectives from network theory (Granovetter, 1973;Samii, 2004) and literature on business and government interdependence (Tjosvold et al, 2008;Wong et al, 2015) to demonstrate how the process of capacity development is shaped by actions of other stakeholders. The study also enhances our understanding of business and government interdependence (Galbraith, 2005;Shah, Rust, Parasuraman, Staelin, & Day, 2006) by using capacity development in the hotel industry in Ghana to explicate the processes and pathways leading to a sustainable service business model.…”

Section: Introductionmentioning

confidence: 99%

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Business and government interdependence in emerging economies: Insights from hotels in Ghana

Amankwah‐Amoah

Debrah

Honyenuga

et al. 2017

Journal of Tourism Research

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Although social science research is replete with scholarly works on capacity building, relatively few studies have focused on how government can induce capacity building among privately owned enterprises in emerging economies. We seek to fill the lacuna in our understanding by examining how a government can induce capacity building among privately owned enterprises.The study adopted a qualitative approach using semi-structured interviews with hotel owners, employees, and managers, as well as government officials in Ghana to examine the issue. We identified three unique stages through which such capacity-building initiatives unfold encompassing diagnosing, renewal, and customer centricity. The study revealed that capacity building through collaborative partnership was partly motivated by desire to overcome societal resistance to services seen as "tainted." The concluding section outlines a number of theoretical and practical implications. KEYWORDSAfrica, capacity building, Ghana, government, hotels | INTRODUCTIONOver the past four decades, accelerated globalization has been accompanied by the increasing contribution of services to the global economy (Jayaraman & Luo, 2006;Vargo & Lusch, 2004). In parallel, many governments have formulated and implemented industrial policies geared towards opening up their economies to capture the benefits of globalization. In many developing countries, capacity building is one such policy (Farazmand, 2009;Tjosvold, Peng, Chen, & Su, 2008). In general, such policy is consistent with findings from prior studies that have highlighted the view that governments can play a role in firm-level capacity building (Cammett, 2007;Cull, Navajas, Nishida, & Zeiler, 2015;Farazmand, 2009;Ha & Kang, 2015;Shao, Hernández, & Liu, 2015;Tjosvold et al., 2008). In many instances, governments in collaboration with companies, industries, customers, and suppliers have engaged in capacity-building initiatives to create a sustainable business model (see also Suntikul & Dorji, 2015).Yet a closer look at the existing literature suggests that, despite some research on business and government interdependence and collaboration (Tian, Shi, Hafsi, & Tian, 2017;Tjosvold et al., 2008;Wong, Wei, & Tjosvold, 2015) and capacity development (e.g., Farazmand, 2009;Stephens et al., 2017;Victurine, 2000), our understanding of capacity building through collaborative partnership between government and business remains severely limited (see Shao et al., 2015). By capacity building through collaborative partnerships, we are referring to a situation where multiple stakeholders are mobilized and resources marshalled towards building firms' capabilities and fulfilling their role within the national economy.Against this backdrop, the main purpose of this study is to examine how a government can induce capacity building among privately owned enterprises in an emerging economy. We focus on Ghana and the hotel industry for a number of reasons. Since the late 1950s, when Ghana gained independence, it has been touted as a "Bea...

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