Good Agency Principles

Ottow, Annetje

doi:10.1093/acprof:oso/9780198733041.003.0003

Cited by 4 publications

(5 citation statements)

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“…This facilitates decisions on how to act, while discrepancies continue to exist [ 46 ]. This dealing mechanism fits neatly in the regulatory context as in the assessment phase of the inspection process inspectors must often balance various views to decide whether the services under scrutiny meet the inspection criteria [ 33 , 47 , 48 ].…”

Section: Discussionmentioning

confidence: 99%

Inspectors’ responses to adolescents’ assessment of quality of care: a case study on involving adolescents in inspections

Rutz

Bovenkamp

Buitendijk

et al. 2018

BMC Health Serv Res

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BackgroundUsers of care services are increasingly participating in inspections of the quality of care. In practice, incorporating service users’ views is difficult, as users may have other views on good care than inspectors and thus give information that does not fit the inspectors’ assessment criteria. This study compared the views on good care of young care users (adolescents) and inspectors, seeking to understand what the differences and similarities mean to incorporating the users’ views in inspections.MethodsWe conducted a single-case study combining document analysis with a meeting with inspectors. The selected case came from a Dutch inspectorate and involved a thematic inspection of care for children growing up poor.ResultsInspectors and adolescents agree on the importance of timely care, creating opportunities for personal development, and a respectful relationship. The views on quality of care differ with regard to sharing information, creating solutions, and the right moment to offer help. We identified three ways inspectors deal with the differences: 1) prioritize their own views, 2) pass the problem onto others to solve, and 3) separate the differing perspectives. With similar viewpoints, inspectors use the adolescents’ views to support their assessments. When viewpoints conflict, information from adolescents does not affect the inspectors’ judgments. Explanations are related to the vulnerability of the adolescents involved, the inspectorate’s organizational rules and routines and the external regulatory context.ConclusionsService user involvement in inspections potentially impacts the quality of care. Yet, conflicts between the views of service users and inspectors are not easily overcome in the regulatory context.

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Section: Discussionmentioning

confidence: 99%

Inspectors’ responses to adolescents’ assessment of quality of care: a case study on involving adolescents in inspections

Rutz

Bovenkamp

Buitendijk

et al. 2018

BMC Health Serv Res

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show abstract

“…The Dutch approach reflects another trend in institutional redesign of regulatory boards, that is, combining competition protection with consumers’ matters. Similar reforms were also implemented in the UK, Finland and Ireland (Department of Public Expenditure and Reform, 2014; Ottow, 2015). Consolidation of the Dutch regulators was presented as a measure to save costs and provide synergies in regulatory activities.…”

Section: Selective Consolidationmentioning

confidence: 97%

“…The most extensive transformation was conducted in the Netherlands and Spain, where the competition protection authorities were merged with a group of sectoral regulators. According to Ottow (2015), these initiatives mark a global shift from single-function regulatory bodies towards multifunctional agencies, with antitrust and regulatory functions housed under a single roof. This tendency was preceded or accompanied by mergers of sectoral regulators, with German Bundesnetzagentur being one of the most prominent examples of a multi-sectoral regulator, having jurisdiction over the electricity, telecommunications, gas, post and railway sectors (OECD, 2016b).…”

Section: Selective Consolidationmentioning

confidence: 99%

Agencification revisited: trends in consolidation of central government administration in Europe

Sześciło

2020

International Review of Administrative Sciences

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Agencification was one of the main pillars of the New Public Management reforms in Europe in the 1980s and 1990s. The strong increase in the number of agencies and the extension of their autonomy (especially with regard to independent regulatory agencies) significantly changed the organizational architecture of governments. However, the review of organizational reforms implemented over the past two decades in European administrative systems demonstrates a trend towards the rationalization and consolidation of the agency landscape. This article provides insight into major forms and patterns of consolidation, including comprehensive, cross-sectoral agency rationalization initiatives and more selective reforms regarding specific policy areas or types of government functions. It also explores the background of the consolidation reforms, confirming that economic pressures affecting governments in the era of austerity played a crucial role in redefining the position of agencies in governments’ organizational set-up. Points for practitioners Agencies remain the main vehicle for policy implementation across Europe but the trend towards de-agencification emerged in the decade of the 2010s, represented by both comprehensive, cross-sectoral initiatives reducing the agency stock, and consolidations in specific policy areas or covering agencies of specific types. De-agencification was triggered by the 2008 global financial crisis that increased the pressure on the reduction of administrative expenditure. To a lesser extent, it was a reaction to the adverse effects of agencification, such as coordination and steering problems, or the ambiguous impact of agencification on the efficiency of the public administration.

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“…Regulatory authorities need to balance disparate set of goals (Alon-Barkat and Gilad, 2016; Carpenter, 2010; Eckert, 2017; Hyman and Kovacic, 2013; Ottow, 2015; Van Veen, 2014). This requires a sufficient degree of bureaucratic responsiveness to adequately address the multitude of often conflicting goals and values.…”

Section: Theories Of Bureaucratic Responsivenessmentioning

confidence: 99%

Market regulation between economic and ecological values: Regulatory authorities and dilemmas of responsiveness

Besselink

Yesilkagit

2020

Public Policy and Administration

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The regulation of markets emerged as one of the core pillars of government policies during the 1990s. However, the ascendance of ecological values and issues, such as sustainability and security in the following decades challenge some of the basic tenets of the underlying neo-liberal ideas. We argue in this paper that market and competition regulators have come under pressures to uphold the market and economic values of the prevailing anti-trust policies while being responsive to societal pressures that cherish non-economic values. Competition authorities find themselves locked-in to economic theories of regulation and find little room for engaging with ecological issues. We illustrate this with the case of the Dutch competition authority's approach to managing the balance between economic and sustainability and animal welfare values.

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Good Agency Principles

Cited by 4 publications

References 0 publications

Inspectors’ responses to adolescents’ assessment of quality of care: a case study on involving adolescents in inspections

Inspectors’ responses to adolescents’ assessment of quality of care: a case study on involving adolescents in inspections

Agencification revisited: trends in consolidation of central government administration in Europe

Market regulation between economic and ecological values: Regulatory authorities and dilemmas of responsiveness

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