Good to Great: Using 360-Degree Feedback to Improve Physician Emotional Intelligence

Hammerly, Milt; Harmon, Larry; Schwaitzberg, Steven D.

doi:10.1097/00115514-201409000-00009

Cited by 33 publications

(25 citation statements)

References 11 publications

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“…EI is a form of social intelligence that acknowledges the feelings and emotions of others and themselves and uses this information to guide thoughts and actions [ 25 ]. EI is an important competency in physician [ 26 , 27 ] and nurse [ 28 ] leadership. There are five main elements of EI: self-awareness, self-regulation, motivation, empathy and social skills [ 29 ].…”

Section: Discussionmentioning

confidence: 99%

Improving vascular access outcomes: attributes of arteriovenous fistula cannulation success

2016

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BackgroundArteriovenous fistulas (AVFs) are the preferred access for hemodialysis (HD) yet they are underutilized. Cannulation of the fistula is a procedure requiring significant skill development and refinement and if not done well can have negative consequences for patients. The nurses' approach, attitude and skill with cannulation impacts greatly on the patient experience. Complications from miscannulation or an inability to needle fistulas can result in the increased use of central venous catheters. Some nurses remain in a state of a ‘perpetual novice’ resulting in a viscous cycle of negative patient consequences (bruising, pain), further influencing patients' decisions not to pursue a fistula or abandon cannulation.MethodThis qualitative study used organizational development theory (appreciative inquiry) and research method to determine what attributes/activities contribute to successful cannulation. This can be applied to interventions to promote change and skill development in staff members who have not advanced their proficiency. Eighteen HD nurses who self-identified with performing successful cannulation participated in audio-recorded interviews. The recordings were transcribed verbatim. The data were analyzed using content analysis.ResultsFour common themes, including patient-centered care, teamwork, opportunity and skill and nurse self-awareness, represented successful fistula cannulation. Successful cannulation is more than a learned technique to correctly insert a needle, but rather represents contextual influences and interplay between the practice environment and personal attributes.ConclusionsPractice changes based on these results may improve cannulation, decrease complications and result in better outcomes for patients. Efforts to nurture positive patient experiences around cannulation may influence patient decision-making regarding fistula use.

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Section: Discussionmentioning

confidence: 99%

Improving vascular access outcomes: attributes of arteriovenous fistula cannulation success

2016

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“…Prior research has demonstrated both the internal and external validity of PULSE 360 scores in relation to important physician outcomes such as malpractice risk and patient satisfaction. 11,[28][29][30][31][32]…”

Section: Pulse 360 Surveymentioning

confidence: 99%

Fairly Assessing U.S.- and Foreign-Trained Physician Performance Using 360-Degree Surveys

Lanz¹,

Gregory²,

Harmon³

2020

Preprint

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Background With a growing number of foreign-trained physicians joining the United States workforce, there is a need to fairly assess their job performance. The purpose of this study was to explore the fairness of a 360-degree competency assessment on U.S.- and foreign-trained physicians. Methods We conducted a non-experimental retrospective analysis on physicians working in the United States (n = 258) who participated in a physician assessment and education program between 2007 and 2017. Results There were no significant differences in performance outcomes of teamwork, motivating or discouraging behaviors, technical practice, and patient interactions based on demographic differences. Conclusions The PULSE 360 is a powerful tool that can be used to evaluate physician performance without bias in demographic differences including: gender, country of physician medical training, physician native language, or age.

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“…A management development feedback model (360 process) can be used to help leaders improve their selfmonitoring skills (Burgoyne et al, 2004;Hager, 2012;Rothausen, 2017;Schyns et al, 2011). The 360degree feedback enhances the leader's awareness of others' perceptions and provides important information that enables the leader to self-improve, which in turn creates a greater possibility to enhance self-monitoring and relationship management (e.g., Hammerly, Harmon, & Schwaitzberg, 2014).…”

Section: Enhancing Self-monitoringmentioning

confidence: 99%

Self-accountability in the Literature of Leadership

2019

JLAE

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Despite theoretical and empirical evidence that self-accountability is necessary for effective leadership, there is a dearth of information in the literature for how leaders can effectively apply self-accountability with the goal of increasing ethical behavior. Thus, leaders may struggle to find meaningful ways to successfully practice self-accountability in their organizations. This paper provides leaders with a framework for increasing self-accountability as it relates to ethical leadership. Scholarly literature on self-accountability and leadership were examined and trends surfaced in three areas: self-identity, performance improvement, and personal wisdom. Practices are presented for applying these constructs that may result in increased self-accountability.

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Good to Great: Using 360-Degree Feedback to Improve Physician Emotional Intelligence

Cited by 33 publications

References 11 publications

Improving vascular access outcomes: attributes of arteriovenous fistula cannulation success

Improving vascular access outcomes: attributes of arteriovenous fistula cannulation success

Fairly Assessing U.S.- and Foreign-Trained Physician Performance Using 360-Degree Surveys

Self-accountability in the Literature of Leadership

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