“…Thus, 470 questionnaires were distributed online using the Web-Based Questionnaire (WBQ) tool using Google Forms; this method is used widely to collect market research data (McDaniel & Gates, 2013). Several scholars (e.g., Lopez et al, 2020;Madariaga et al, 2017;Nurmahmudah & Nuryuniarti, 2020;Vasantha & Harinarayana, 2016) stated that using Google Forms has several features. For example, it is a freely available online tool, inexpensive, simple to use and send to multiple and unlimited respondents, can access any time anywhere, could be minimizing the missing data.…”