Governance Structures and Mechanisms in Public Service Organizations Theories, Evidence and Future Directions

Calabrò, Andrea

doi:10.2139/ssrn.1864229

Cited by 4 publications

(2 citation statements)

References 214 publications

(296 reference statements)

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“…Grout and Stevens (2003) defined public service as any service provided for large numbers of citizens. In the provision of services to society, there is a potentially significant market failure (broadly interpreted to include equity and efficiency) justifying government involvement in production, finance, or regulation (Calabro, 2011).…”

Section: Literature Review: Public Services and E-government Conceptmentioning

confidence: 99%

The Impact of E-Government System on Public Service Quality in Indonesia

Aritonang¹

2017

ESJ

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The e-government system is one of the fundamental policies that could transform the quality of public service from conventional to modern. Its implementation relates to the policy of public administration reform. Upon the implementation of this policy, we expect improvements in the quality and effectiveness of public service provision. Apparently, the expected changes require both simultaneous and synergistic efforts across many fields, such as supports through adequate funding and consistent political will from the central and local government in Indonesia. This research uses empirical and qualitative method analysis with focus on policy implementation and current problems found in the local and central government. From the analysis, we found that there is a misleading perception or notion which assumes that the e-government system alone is the only necessary key to achieving better public service. The public officials have not realized that the improvement also depend on other important factors such as financial support, maintenance of the technology, work culture of the e-government management, as well as other technical issues.

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Section: Literature Review: Public Services and E-government Conceptmentioning

confidence: 99%

The Impact of E-Government System on Public Service Quality in Indonesia

Aritonang¹

2017

ESJ

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“…Co‐production has recently gained the status of one of the leading approaches to reshaping public service delivery. Its expansion is applauded by numerous scholars (Bovaird and Löffler ; Bovaird ; Löffler et al ; Needham ; Halpern ; Calabrò ) and international organizations such as OECD (). According to this dominant view, co‐production as the key element of participatory governance has the potential to create win–win situations that are beneficial for both citizens and the government.…”

Section: Introductionmentioning

confidence: 99%

The Benefits and Risks of Experimental Co‐production: The Case of Urban Redesign in Vienna

Bartenberger

Sześciło

2015

Public Administration

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Building on the literature on co-production and the (pragmatist) literature on experimentalist policymaking we introduce and evaluate a novel form of co-production: experimental co-production. We propose a model of this specific form including a list of not only potential benefits but also possible risks and costs. We illustrate and examine this model of experimental co-production by drawing on the case study of a major urban planning initiative in Vienna, Austria that included an experimental co-testing phase. We find that while the expected benefits of experimental co-production were partly realized for the citizens involved, the city government faced major political costs.

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Post-NPM-style service integration: partnership-based brokerage in elderly care

Anttiroiko

Valkama

2016

IJPSM

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Purpose The purpose of this paper is to discuss the rationale and functioning of the partnership-based brokerage model as a vehicle of service integration with special reference to its support for information intermediation, learning and service market creation. Design/methodology/approach The theoretical framework is built on the tension between New Public Management (NPM) and post-NPM thinking, which frames the analysis of the brokerage model for elderly care services in the city of Tampere, Finland. The empirical data are derived from interviews, evaluation reports and existing case descriptions. Findings In the Kotitori model, the broker enhances the capacity building of the city government and the cost-effectiveness of its service provision, provides added value through improved information processes and handles matters relating to subcontracting and the facilitation of the service provider network. The model as a whole reflects the hybridisation of public administration. Even if Kotitori contains many NPM-inspired elements, they are complemented by features derived from New Public Governance and the neo-Weberian local state. The most neglected aspect of post-NPM thinking in the design of Kotitori is citizen centredness. Originality/value This paper broadens the perspective on the role of brokers in public service provision and highlights the multi-dimensionality of the brokerage function. It also shows how such partnership-based brokerage model reflects various aspects of both NPM and post-NPM paradigm.

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Governance Structures and Mechanisms in Public Service Organizations Theories, Evidence and Future Directions

Cited by 4 publications

References 214 publications

The Impact of E-Government System on Public Service Quality in Indonesia

The Impact of E-Government System on Public Service Quality in Indonesia

The Benefits and Risks of Experimental Co‐production: The Case of Urban Redesign in Vienna

Post-NPM-style service integration: partnership-based brokerage in elderly care

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