Government 2.0: A Change Towards Citizen Participation in Arab Countries

Azab, Nahed; Farzali, Ellias; Zaher, Ola; Sayed, Heba

doi:10.1007/978-3-319-08081-9_4

Cited by 7 publications

(2 citation statements)

References 13 publications

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“…The subsequent research paradigm concentrates on the properties of social media platforms that help e-governments better serve citizens (Linders, 2012). The world's scholars grabbed the line in 2011 to understand better the social media features that can provide knowledge transfer between governments and citizens (O'Hara & Shadbolt, 2014; Azab et al, 2015). Lee and Kwak (2012) have presented another paradigm classi cation on open government policies through social media.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

The Adjusting Influence of Social Media’s User-Generated-Knowledge (SMUGK) in Grasping the Contribution of Cognitive and Technological Factors in Citizens' Perceptions of Satisfaction from E-Government Services in the Global South Context: The Case of Oman

Hammami,

Durrah,

El-Maghraby

et al. 2023

Preprint

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Governments' growing presence in the social media sphere has drawn attention to the knowledge creation best practices that help serve citizens more effectively. A wide range of knowledge-creation practices can mediate critical dimensions beyond key social media usage and capability, for example, system quality and service provision, to include the associated risk and value perceptions of citizen-government interactions. These interactions can contribute to forming and encouraging virtual communities of practice collecting, verifying, storing, disseminating, reusing, and sharing knowledge that can allow better government service and more vital citizen satisfaction. Using a multi-theoretical lens: this study investigates, within the Omani context, the impact of technological and cognitive aspects of citizen social media conversations on citizen satisfaction levels as mediated by knowledge creation. The results present many interesting findings based on the Python analysis of Omani citizens’ tweets on government services. The authors build upon and contribute to existing research on e-government from the citizen perspective and the practice of government social media management targeted at civilians’ satisfaction.

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Section: Theoretical Backgroundmentioning

confidence: 99%

The Adjusting Influence of Social Media’s User-Generated-Knowledge (SMUGK) in Grasping the Contribution of Cognitive and Technological Factors in Citizens' Perceptions of Satisfaction from E-Government Services in the Global South Context: The Case of Oman

Hammami,

Durrah,

El-Maghraby

et al. 2023

Preprint

View full text Add to dashboard Cite

show abstract

“…We should consider not only the advantages of the social media but also its disadvantages as well. This may also cause online interactive participation obstruct due to formal and informal constraints, such as limited Internet access (Maamari and Zein 2014;Neumayer and Raffl 2008;Sri and Melissa 2012), low technology literacy, demographic factors (Azab et al 2015), illiberal government (Abbott, MacDonald, and Givens 2013), legal and ethical barriers, and government censorship and social media blockage (Abbott, MacDonald, and Givens 2013;Carlo Bertot, Jaeger, and Grimes 2012;Kamel 2014).…”

mentioning

confidence: 99%

استخدام Facebook لتعزيز مشاركة المواطنين مع الحكومة المحلية في تنمية المجتمع:

عويس

2022

المجلة المصرية لبحوث الأعلام

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The purpose of this article is to gain a deeper understanding of the using Facebook to enhance citizen engagement with local government in community development in Egypt and identify the type of information that local government publishes on its Facebook page. This paper presents a qualitative case study of the Facebook presence of the governorate and city of Al-Qalyubia, Egypt, one of the most prominent local governments on Facebook in the country. Facebook page data were collected in the period January to April 2018. A content analysis was performed on the data to explore categories and elicit meaning from the data collected. Out of the 129 analyzed posts, the paper identifies 11 content categories for local governorate posts. The frequency for content category reveals that the governorate is first of all using its Facebook page to promote different events, occasions, and issues inside the governorate.

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The Current State of Social Media Research for eParticipation in Developing Countries: A Literature Review

Dini

Sæbø

2016

2016 49th Hawaii International Conference on System Sciences (HICSS)

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Government 2.0: A Change Towards Citizen Participation in Arab Countries

Cited by 7 publications

References 13 publications

The Adjusting Influence of Social Media’s User-Generated-Knowledge (SMUGK) in Grasping the Contribution of Cognitive and Technological Factors in Citizens' Perceptions of Satisfaction from E-Government Services in the Global South Context: The Case of Oman

The Adjusting Influence of Social Media’s User-Generated-Knowledge (SMUGK) in Grasping the Contribution of Cognitive and Technological Factors in Citizens' Perceptions of Satisfaction from E-Government Services in the Global South Context: The Case of Oman

استخدام Facebook لتعزيز مشاركة المواطنين مع الحكومة المحلية في تنمية المجتمع:

The Current State of Social Media Research for eParticipation in Developing Countries: A Literature Review

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