Government crisis communication innovation and its psychological intervention coupling: Based on an analysis of China’s provincial COVID-19 outbreak updates

Shen, Zhou; Wang, Yu; Tang, Xinwen; Li, Xiaoqian

doi:10.3389/fpsyg.2022.1008948

Cited by 3 publications

(1 citation statement)

References 8 publications

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“…Research examining crisis communication during COVID-19 suggests that although some government practices in handling crises are not systematic, most have the professionalism to manage crises and ‘save the publics from disinformation’ (Kusumaningrum and Aryani, 2020: 162). The way government PR practitioners disseminate information during crises can affect publics’ trust in their institutions and lead to the ‘formation of social panic’ (Zhou et al, 2023: 2). One way to prevent such panic and loss of trust is to develop good policies accompanied by the right information (Kusumaningrum and Aryani, 2020).…”

Section: Crisis Communicationmentioning

confidence: 99%

Behind the scenes: A critical discourse analysis of Botswana government power plays on Facebook during two post-millennial state-owned organizational crises

Simon,

Rees,

Thomas

2023

Public Relations Inquiry

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This article examines Facebook posts in Botswana to determine how government public relations (PR) practitioners used language to help protect the reputation of two state-owned agencies during times of crisis. For insufficiently prepared PR practitioners, crises can quickly become complex owing to the proliferation of social media which has dramatically reshaped crisis communication in non-Western, multicultural contexts. While crisis communication has drawn more scholarly interest, the way the Botswana Government use language to maintain power and legitimacy during emergencies represents a fresh case study. We use Critical Discourse Analysis (CDA) in our scrutiny of the Botswana Development Corporation (BDC) crisis of 2011, and the Botswana Railways (BR) crisis of 2019. The analysis reveals a corporate ideology of economic development used as an underlying manipulative and propagandistic form of organized persuasive communication (OPC) strategy aimed at establishing and maintaining power. The article also demonstrates how, via this strategy, the government uses state power to galvanize support and mobilize audiences to rally behind state-owned organizations.

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Section: Crisis Communicationmentioning

confidence: 99%

Behind the scenes: A critical discourse analysis of Botswana government power plays on Facebook during two post-millennial state-owned organizational crises

Simon,

Rees,

Thomas

2023

Public Relations Inquiry

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Zor Zamanlarda Hakikati Koruma: 6 Şubat 2023 Depremleri Sırasında Türkiye Cumhuriyeti Hükümetinin Stratejik Twitter Kullanımı

HOŞTUT,

GÜDEKLİ,

GÜZELDAĞ

2024

Bilig

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This article examines crisis communication and public diplomacy through social media, especially in the context of the earthquakes that occurred in Türkiye on February 6, 2023. The study underscores the critical roles of accurate information dissemination, public trust cultivation, and disinformation prevention. Focusing on the experiences of leading government offices, particularly their Twitter responses, this research demonstrates the interconnectedness of crisis communication, digital diplomacy and central importance of strategic integration in the digital age. Using a dataset of 2,997 tweets from six government Twitter accounts, the MAXQDA 2020 analysis explores the dynamics of the relationship between Turkish public diplomacy, crisis communication, and social media, and offers insights into resilient communication frameworks in global governance. The effectiveness of the government's communication efforts is evident in the strategic use of Twitter as a dynamic tool for real-time dissemination of information during crises, underlining the government's proactive and responsive stance in crisis communication.

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Creativity in crisis communication: a systematic review

Smaliukienė

2024

Creativity Studies

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This systematic review explores the concept of creativity in crisis communication, a widely used but poorly conceptualised phenomenon. It draws on empirical research and case studies to highlight the diversity of creative approaches during major crises such as natural disasters, health crises, or conflicts. The focus is particularly on situations where these crises are protracted, and creativity is required to deal with the “fog of warning” caused by repeated alerts. It is also important to exercise creativity in order to control the meaning of information and combat the spread of misinformation and conspiracy theories. Creativity in crisis communication during major crises is described as the dynamic generation of novel and contextually relevant strategies using unconventional or metaphorical elements to engage audiences, reshape their understanding, and drive behavioural change for effective crisis resolution and recovery. The study provides a framework for understanding creativity in crisis communication by synthesising existing academic knowledge. Using the preferred reporting items for systematic reviews and meta-analyses methodology, 42 articles were analysed and categorised into three areas of communication: meaning making, behaviour framing, and reputation preservation. The framework illustrates the multiple facets of creativity: metaphorical creativity promotes critical reflection; visual representation enhances accessibility; humour and creative solutions engage and motivate diverse audiences; artistic elements, serious games and creative scenarios facilitate behaviour change. This framework underscores the critical role of creativity in crisis contexts, bridging the gap between standard communication and innovative, contextually relevant strategies in crisis communication strategies.

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Government crisis communication innovation and its psychological intervention coupling: Based on an analysis of China’s provincial COVID-19 outbreak updates

Cited by 3 publications

References 8 publications

Behind the scenes: A critical discourse analysis of Botswana government power plays on Facebook during two post-millennial state-owned organizational crises

Behind the scenes: A critical discourse analysis of Botswana government power plays on Facebook during two post-millennial state-owned organizational crises

Zor Zamanlarda Hakikati Koruma: 6 Şubat 2023 Depremleri Sırasında Türkiye Cumhuriyeti Hükümetinin Stratejik Twitter Kullanımı

Creativity in crisis communication: a systematic review

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