Government services integration based on cloud technology

Ahmad, Mubarik; Hasibuan, Zainal A.

doi:10.1145/2428736.2428788

Cited by 11 publications

(9 citation statements)

References 3 publications

(4 reference statements)

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“…Less frequently ICTs utilized in available literature are cloud technologies (Ahmad et al, 2013), blockchain technology (Rukanova et al, 2023), semantic web services (Adadi et al, 2015;Alshehab et al, 2019;Sta, 2017;Alqahtani et al, 2014), Artificial Intelligence (AI) and data mining techniques (Sienkiewicz-Malyjurek, 2023; Mahmoud et al, 2019;Oumkaltoum et al, 2019;Adadi et al, 2015), ePayment (Yli-Huumo et al, 2018;Sedek et al, 2015), Big Data (Mahmoud et al, 2019;Patel et al, 2019), and BPM (Candiello et al, 2012).…”

Section: Icts Implemented In Mature E-government Systemsmentioning

confidence: 99%

Conceptual framework for the development of an e-government licensing system

Ivic¹,

Stefanović²,

Dakić³

et al. 2023

ACCESS

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The term electronic government (e-government) is widely used to describe the utilization of Information and Communication Technologies (ICTs) to digitize government functions and procedures. One of the e-government system's most used functionality is issuing licenses to citizens and businesses. Governments usually develop centralized egovernment licensing systems to issue a specific license type, hence limiting the possibility of system expansion and integration with other government bodies. However, a flexible solution enabling a platform for the rapid transformation of specific and various license-issuing processes and integration with other government bodies could reduce the time and cost of e-government projects. This paper presents such a novel e-government licensing framework developed with the waterfall methodology and implemented in Serbia. Firstly, the system requirements were set as flexible, low coding, continuous improvement, and digital transformation of all government licensing processes. Secondly, a generic government licensing process containing recurring activities was identified as the BPMN process model. The process is then integrated with horizontal e-services such as Government Service Bus, Electronic Identification(eID), eDelivery, eNotify, eSeal, ePayment, and National Government Portal. The main contribution of this approach is the attempt to automate and manage licensing process through a Business Process Management engine to achieve a low-coding and flexible development and maintenance environment. The designed e-government licensing framework was successfully applied to transform and digitalize Serbia's e-services into a standardized, integrated platform, where e-services are designed as a customizable e-licensing process and managed through Business Process Management software.

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Section: Icts Implemented In Mature E-government Systemsmentioning

confidence: 99%

Conceptual framework for the development of an e-government licensing system

Ivic¹,

Stefanović²,

Dakić³

et al. 2023

ACCESS

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“…The government-to-citizen conceptual framework is built on four primary dimensions: online service availability; communications; infrastructure; and human capability. Those dimensions have a direct impact on the efficiency of e-government services (Ahmad and Hasibuan, 2012).…”

Section: E-government and Digital Twinmentioning

confidence: 99%

Enhancing e-government with a digital twin for innovation management

Anshari

Hamdan

2022

JSTPM

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Purpose The implementation of digital twin in e-government services will become the future of public service delivery. It has a great promise for significantly optimizing e-government service delivery in public services because digital twin can be leveraged to achieve value co-creation, which can be turned for innovation and new knowledge creation. The purpose of this study is to fill a knowledge gap in the domain of e-government with digital twin enabled. Design/methodology/approach This study examined the concept of digital twins in the context of e-government for innovation management. This research applied exploratory research discussing a dynamic and interpretive model that examines the main factors to consider when developing digital twins for the Fourth Industrial Revolution’s integration of e-government services. This study begins with a thorough assessment and then evaluates the results to propose a model that would be used as a benchmark for future research. Secondary data was gathered from a variety of previously published primary research sources, including peer-reviewed journals, case studies, periodicals, newspapers and books. Findings E-government with digital twin platform will become increasingly integral to business or public value creation and can be managed individually as people and organizations expect much greater value for their well-being that is linked to a number of better outcomes. E-government with digital twin will no longer to be seen as a static web service but the next enabling platform to offer a comprehensive digital advisory for each and every user. The digital twin’s goal is to extract all of a user’s digital activity processes and thoroughly analyze them across all of e-services. When there are crucial issues or problems that need to be alerted to the (physical) user, the digital twin will present options, solutions and recommendations based on the entire gathered data continuum. Research limitations/implications This study is conducted to provide a better understanding of the digital twin’s impact on public service delivery in the future. When it comes to e-government, a digital twin is a digital representation of an individual with the ability to integrate e-government services (such as e-citizenship, e-employment, e-participation, e-business, e-commerce, e-health, e-learning, e-regulation, e-entertainment and so on) with nearly real-time data and advanced analytics. Individuals will be able to improve, discover, foresee and make better and faster decisions as a result of the digital twin. The proposed model shows a future scenario for e-government services, in which the key principle of Industrial Revolution 4.0, Cyber Physical Systems, is accommodated by digital twins. Originality/value This study provides academics, policymakers and practitioners in the fields of technology, public and/or private service delivery and public policy, with the opportunity to define priorities, processes and outcomes of e-government services and thereby benefit more directly from the findings of the study. This study presents some novel insights into e-government services the use of digital twins to optimize public service delivery.

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“…The country also suffers a lack of trust in cloud vendors [25,26] and even cloud technology [13], both of which hinder g-cloud implementation. Certain cultural traditions might also pose barriers to g-cloud implementation [27]. Mukhametzhanova, Harvey [28] argued that culture is a critical barrier that negatively influences gcloud system access.…”

Section: B Major Barriers To G-cloud Implementationmentioning

confidence: 99%

Desinge and implementation of government cloud computing requirements: TOGAF

Alghamdi

Potter

Drew

2017

2017 11th International Conference on Telecommunication Systems Services and Applications (TSSA)

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Digital technologies, such as cloud computing, have transformed business activities, particularly in the public domain. In the corporate sector, where cloud computing technology has long been implemented, some organisations have succeeded, while others have been less successful. Saudi Arabia has enthusiastically supported the move to cloud computing technology; however, from a business perspective, its implementation of government cloud technology is still relatively nascent and has faced numerous challenges. The existing literature suggests that the government cloud migration depends not only on project drivers, but also on considerable barriers, which often delay successful implementation. Furthermore, many current barriers and drivers clearly involve the roles of cloud vendors, meaning that cloud vendors must be fully engaged in order to develop comprehensive solutions. Addressing this phenomenon from the lens of enterprise architecture (EA) may support the development of appropriate deployment requirements for optimal government cloud implementation. Thus, this paper is a research in progress that analyses the major barriers and drivers affecting cloud implementation in public organisations, taking into consideration the perspectives of cloud consumers and vendors. This paper also introduces a mapping conceptual model throughout The Open Group Architecture Framework (TOGAF) that supports a novel framework for tackling these barriers and their influences and enhancing drivers via a set of requirements.

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Government services integration based on cloud technology

Cited by 11 publications

References 3 publications

Conceptual framework for the development of an e-government licensing system

Conceptual framework for the development of an e-government licensing system

Enhancing e-government with a digital twin for innovation management

Desinge and implementation of government cloud computing requirements: TOGAF

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