Greater professional empathy leads to higher agreement about decisions made in the consultation

Parkin, Tracey; Looy, Anne de; Farrand, Paul

doi:10.1016/j.pec.2014.04.019

Cited by 44 publications

(45 citation statements)

References 57 publications

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“…Patients would like to get sympathetic attention from professionals with regard to the emotional dimension of living with a chronic illness. Parkin and colleagues have shown that greater professional empathy results in greater acceptance of decisions made . Previous research shows that current SMS is still much focused on medical and behavioural skills, with less attention to emotions …”

Section: Discussionmentioning

confidence: 99%

Self‐management support from the perspective of patients with a chronic condition: a thematic synthesis of qualitative studies

Dwarswaard

Bakker

Staa

et al. 2015

Health Expectations

210

204

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Section: Discussionmentioning

confidence: 99%

Self‐management support from the perspective of patients with a chronic condition: a thematic synthesis of qualitative studies

Dwarswaard

Bakker

Staa

et al. 2015

Health Expectations

210

204

View full text Add to dashboard Cite

show abstract

“…Several behavioral techniques allow for a proper patient's management, including the above mentioned use of psychological tests for the assessment of DA (Facco et al, 2008, 2015b), iatrosedation (Friedman, 1967, 1983, 1993; Friedman and Wood, 1998; Taneja, 2015), empathic communication (Wiltshire et al, 2002; Parkin et al, 2014), and hypnosis (Facco et al, 2013a,b, 2014; Facco and Gonella, 2015), but they are still underused, looking traditionally incompatible with the ruling reductionist approach. Of course, pharmacological sedation may be added as well, when needed.…”

Section: Prevention Of Anxiety Pain and Emergencies In Dentistry: Bementioning

confidence: 99%

The Odyssey of Dental Anxiety: From Prehistory to the Present. A Narrative Review

Facco

Zanette

2017

Front. Psychol.

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Dental anxiety (DA) can be considered as a universal phenomenon with a high prevalence worldwide; DA and pain are also the main causes for medical emergencies in the dental office, so their prevention is an essential part of patient safety and overall quality of care. Being DA and its consequences closely related to the fight-or-flight reaction, it seems reasonable to argue that the odyssey of DA began way back in the distant past, and has since probably evolved in parallel with the development of fight-or-flight reactions, implicit memory and knowledge, and ultimately consciousness. Basic emotions are related to survival functions in an inseparable psychosomatic unity that enable an immediate response to critical situations rather than generating knowledge, which is why many anxious patients are unaware of the cause of their anxiety. Archeological findings suggest that humans have been surprisingly skillful and knowledgeable since prehistory. Neanderthals used medicinal plants; and relics of dental tools bear witness to a kind of Neolithic proto-dentistry. In the two millennia BC, Egyptian and Greek physicians used both plants (such as papaver somniferum) and incubation (a forerunner of modern hypnosis, e.g., in the sleep temples dedicated to Asclepius) in the attempt to provide some form of therapy and painless surgery, whereas modern scientific medicine strongly understated the role of subjectivity and mind-body approaches until recently. DA has a wide range of causes and its management is far from being a matter of identifying the ideal sedative drug. A patient's proper management must include assessing his/her dental anxiety, ensuring good communications, and providing information (iatrosedation), effective local anesthesia, hypnosis, and/or a wise use of sedative drugs where necessary. Any weak link in this chain can cause avoidable suffering, mistrust, and emergencies, as well as having lifelong psychological consequences. Iatrosedation and hypnosis are no less relevant than drugs and should be considered as primary tools for the management of DA. Unlike pharmacological sedation, they allow to help patients cope with the dental procedure and also overcome their anxiety: achieving the latter may enable them to face future dental care autonomously, whereas pharmacological sedation can only afford a transient respite.

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“…Further, dietitians’ skills in empathy were found to improve patient satisfaction with dietetic services and reduce distress, allowing people to engage more in problem‐solving and decision‐making processes (Parkin et al . ). A problem‐solving approach by dietitians has been consistently preferred by patients to a didactic one (Hancock et al .…”

Section: Discussionmentioning

confidence: 97%

A qualitative analysis of eating behaviour change for patients with diabetes and non‐dialysis dependent chronic kidney disease stages 4–5

Notaras

Conti

2018

Journal of Renal Care

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SUMMARY Background Dietary changes recommended for chronic kidney disease (CKD) stages 4–5 and concurrent diabetes are difficult to follow given the multitude of food and fluid restrictions aimed at reducing the rate of CKD progression. Reduced adherence is commonplace and there is limited literature on patients’ experiences with dietary changes and potential strategies to overcome this. Objectives Examine patients’ experiences when adopting dietary changes recommended for CKD Stages 4–5 (pre‐dialysis) and diabetes, and their perceptions of dietetic services and how they can be improved to assist them with dietary change. Methods An exploratory qualitative study was undertaken using a purposive sampling method from a dietetic pre‐dialysis clinic. Participants were interviewed using a semi‐structured interview style. Data were analysed using an inductive thematic analysis from a constructivist perspective. Results Three themes were identified: (1) Negative motivation to change eating behaviour to avoid dialysis; (2) sustaining motivation for change is challenging due to a sense of loss and confusion to incorporate the dietary changes recommended and (3) support is needed for eating behaviour change. Conclusion These findings have implications for dietitians to enhance their understanding of the patient experience and improve their skills in motivational counselling. Development of dietitian‐specific communication and nutrition counselling programmes are recommended to equip dietitians with skills to better support patients. CKD Stage 3 nutrition education programmes could be beneficial to promote earlier access to dietetic services and dietary recommendations.

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Greater professional empathy leads to higher agreement about decisions made in the consultation

Cited by 44 publications

References 57 publications

Self‐management support from the perspective of patients with a chronic condition: a thematic synthesis of qualitative studies

Self‐management support from the perspective of patients with a chronic condition: a thematic synthesis of qualitative studies

The Odyssey of Dental Anxiety: From Prehistory to the Present. A Narrative Review

A qualitative analysis of eating behaviour change for patients with diabetes and non‐dialysis dependent chronic kidney disease stages 4–5

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