Islamic Perspectives Relating to Business, Arts, Culture and Communication 2015
DOI: 10.1007/978-981-287-429-0_28
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Grievances on Islamic Banks: A Survey

Abstract: There have been numerous complaints and grievances by the customers of the Islamic banks. The banks are being accused of charging high financing costs on their customers. Before remedial action could be undertaken, the root causes of the grievances need to be identified. As such, a comprehensive content analysis of literatures pertaining to the grievances on the Islamic banks has been carried out; the outcome of the analysis is a cause-effect concept map outlining 34 root causes of the grievances. The root cau… Show more

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Cited by 2 publications
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