“…In social marketing, this has led to the development of the social norms approach (Cialdini and Goldstein, 2004), a marketing technique that attempts to influence behaviour by changing perceptions of what is normal (Lewis and Neighbors, 2006;Neighbors et al, 2010;Burchell et al forthcoming). According to the literature, this approach has proven successful in influencing bullying (Perkins et al, 2009), substance abuse amongst students (Perkins, 2003;Bosari and Carey, 2003;Berkowitz, 2005;McAlaney and McMahon, 2007;Neighbors et al, 2008;Moreira et al, 2009), household recycling (Shultz, 1999;Nomura et al, 2011), hotel towel re-use , the payment of tax debts (Cabinet Office, 2012) and domestic electricity consumption (Allcott, 2011;Ayres et al, 2009).…”