Grundlagen service-orientierter Geschäftsmodelle

Zolnowski, Andreas; Böhmann, Tilo

doi:10.1007/978-3-642-41625-5_1

Cited by 9 publications

(4 citation statements)

References 20 publications

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“…Hence it is crucial to support the targeted user groups with innovative solutions by identifying and solving real problems [30]. Due to the shift towards service-based business models, companies need to improve their innovation processes and customer focus [55]. Design Thinking (DT) is a popular and powerful approach for this challenge [16].…”

Section: Introductionmentioning

confidence: 99%

Designing Automated Facilitation for Design Thinking: A Chatbot for Supporting Teams in the Empathy Map Method

Bittner¹,

Shoury²

2019

Proceedings of the Annual Hawaii International Conference on System Sciences

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The Empathy Map Method (EMM) in the Design Thinking approach is a powerful tool for user centered design but relies on the methodological skills and experience of rare facilitation experts to guide the team. In a collaboration engineering effort, we aim to make this expertise available to teams without constant access to a professional facilitator by packaging facilitation knowledge into structured process support and stateof-the art technology. Based on requirements from scientific and practitioners' literature, we introduce the concept of a conversational agent in the form of a chatbot to take over the role of the facilitator of the EMM. We present an initial wizard of oz evaluation to derive insights and implications for improvements and the software implementation towards the ambitious goal of automated, non-human facilitation of EMM.

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Section: Introductionmentioning

confidence: 99%

Designing Automated Facilitation for Design Thinking: A Chatbot for Supporting Teams in the Empathy Map Method

Bittner¹,

Shoury²

2019

Proceedings of the Annual Hawaii International Conference on System Sciences

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“…Business models are impacted in all directions by service orientation [49,50]. According to Böhmann et al [51], the foundation of service-oriented business models is reflected in an intense and long-term customer relationship.…”

Section: Service-oriented and Data-driven Business Modelsmentioning

confidence: 99%

“…According to Böhmann et al [51], the foundation of service-oriented business models is reflected in an intense and long-term customer relationship. Accordingly, co-creation, context-based solutions, and customer relationships can all be considered attributes of service-oriented services [49,50].…”

Section: Service-oriented and Data-driven Business Modelsmentioning

confidence: 99%

An Exploratory Analysis of the Current Status and Potential of Service-Oriented and Data-Driven Business Models within the Sheet Metal Working Sector: Insights from Interview-Based Research in Small and Medium-Sized Enterprises

Wirth,

Schneider,

Hanselmann

et al. 2024

Sustainability

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Responding to changing value creation processes in the sheet metal working sector, where the complexity and interchangeability of products challenge traditional differentiation strategies, this exploratory analysis examines the integration of service-oriented and data-driven business models as new paths to ensure competitiveness, especially for small and medium-sized enterprises (SMEs). This study aims to capture the current state and challenges associated with the implementation of these business models in this sector. This research was conducted through semi-structured interviews with SMEs in the industry. The findings indicate that service-oriented and data-driven business models are not yet widely adopted and that manufacturing companies require support in their implementation. Fields of action were identified for the industry. These are “Creating awareness and understanding”, “Recognizing added value”, “Increasing company maturity”, and “Understanding the change process”. Cooperation between science and industry is essential in tackling these fields of action to ensure the successful integration of such business models in manufacturing companies. This paper identifies challenges in the fields of action that companies must address through a structured approach, promoting awareness, recognizing value, improving organizational maturity, and understanding the change process to successfully implement service-oriented and data-driven business models.

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“…Other researchers define the term "business model" as the synthesis of how a company selects its customers, how it defines and differentiates its products, how it structures its internal and external activities, how it uses its resources, how it enters the market, how it creates customer value, and how it earns profits [7]. A business model represents the complete system of how customer value is created and how it is monetized [8]. For several researchers, the elements of value propositions as well as customer segments are of high importance.…”

Section: Reference To Existing Work and Theoriesmentioning

confidence: 99%

Creating a Digital Twin: Simulation of a Business Model Design Tool

Rambow-Hoeschele¹,

Rambow²,

Hampel³

et al. 2019

Adv. sci. technol. eng. syst. j.

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Digitization forces industry players to adapt to transforming market situations and buyer behavior. Technological advances, buyer power, and sharpened competitive intensity imply that businesses are confronted with the menace of commoditization. For companies to perform successfully in the market, outdated business models ought to be rethought and new business models should be created. Unique selling propositions and differentiation through research, innovation, and holistic stakeholder involvement help industry players to master the change. A tool was built to support businesses facing the consequences of digital transformation: the Business Model Builder. This research paper explores the steps of creating a software version of the analog Business Model Builder. The digital twin enables firms to simulate the iterative adaptation of business models to permanently changing market circumstances and customer demands on an ongoing basis. The user of the tool can edit single variables, understand interrelations, and see the effect on the outcome of the business case, e.g., earnings before interest and taxes or economic value added. Accordingly, the simulation offers the opportunity to have a dynamic view of the business model where any variances of input parameters are reflected in the business case. Thus, profitability, feasibility, and functionality of a business model can be validated, tested, and reviewed in the digital simulation tool.

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Grundlagen service-orientierter Geschäftsmodelle

Cited by 9 publications

References 20 publications

Designing Automated Facilitation for Design Thinking: A Chatbot for Supporting Teams in the Empathy Map Method

Designing Automated Facilitation for Design Thinking: A Chatbot for Supporting Teams in the Empathy Map Method

An Exploratory Analysis of the Current Status and Potential of Service-Oriented and Data-Driven Business Models within the Sheet Metal Working Sector: Insights from Interview-Based Research in Small and Medium-Sized Enterprises

Creating a Digital Twin: Simulation of a Business Model Design Tool

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