Guest editorial

Rabetino, Rodrigo; Kohtamäki, Marko; Kowalkowski, Christian; Baines, Tim; Sousa, Rui

doi:10.1108/ijopm-05-2021-840

Cited by 20 publications

(25 citation statements)

References 127 publications

(160 reference statements)

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“…Also significant, the study answers the call by Rabetino et al. (2021) for greater quantitative and longitudinal research in an international context, which is lacking in the literature on servitisation.…”

Section: Concluding Remarks and Implicationsmentioning

confidence: 55%

“…Add-on services, e.g. physical product development, logistics services or basic maintenance, are considered as basic services in the literature of servitization (Rabetino et al, 2021;Kohtam€ aki et al, 2020). The logic of basic-servitized-products is consonant with the logic of product-centric approach, where the product is considered as the core value, while services are considered a support mechanism to the main manufactured product Lusch, 2004, 2008).…”

Section: Levels Of Servitizationmentioning

confidence: 99%

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The link between advanced servitization, global distribution channels and the longitudinal performance of sales in international markets

Shleha

Vaillant

Calleja-Blanco

2023

IMR

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PurposeThe research presented in this paper has been conducted to understand the impact of advanced-servitized-products on the longitudinal sales performance of manufacturing companies across international markets. The research strives to understand how the onsite presence leverages this impact.Design/methodology/approachTo reach this objective, an empirical sample of more than 4,000 sales transactions covering the period 2010–2019 in 74 foreign markets was collected from a single high-tech manufacturer producing and selling servitized solutions. The authors use a time fixed-effects model to test the authors' theoretically deduced hypotheses.FindingsThe authors' find the proportion of advanced-servitized products to positively impact sales performance over time and that this relation is moderated by the choice of international distribution channel. As compared to direct exports, onsite presence and intermediaries present a positive and negative moderating effect, respectively.Originality/valueThe paper offers a rare look into the international sales performance of advance-servitized-products. This paper does so using a service-dominant logic, which is still scarcely used within the servitization literature, despite the logic's adequacy for the study of the market behavior of service-augmented products.

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Section: Concluding Remarks and Implicationsmentioning

confidence: 55%

Section: Levels Of Servitizationmentioning

confidence: 99%

The link between advanced servitization, global distribution channels and the longitudinal performance of sales in international markets

Shleha

Vaillant

Calleja-Blanco

2023

IMR

View full text Add to dashboard Cite

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“…RDT has the potential to shed further light on these issues. Together, these three theories represent commonly used inter-organisational theories that have been applied and developed in the broader supply chain and ecosystem literature and would support the requests from Bideli et al (2017) and Rabetino et al (2021) for the greater infusion of theory into servitization research. Furthermore, it would support the generation of a shared vocabulary and understanding across disciplines studying both servitization and IOR, addressing further calls from the literature (e.g.…”

Section: Primary Gaps and Future Research Directionsmentioning

confidence: 62%

“…This finding highlights a significant amount of theory testing, suggesting the domain is not stuck in a period of problem-driven, case-based research (Kowalkowski et al. , 2017; Rabetino et al. , 2021), but has progressed towards the use of other research strategies to advance the field beyond nascent, theory-building research.…”

Section: Resultsmentioning

confidence: 95%

Supply chains and ecosystems for servitization: a systematic review and future research agenda

Davies

Liu²,

Cooper³

et al. 2022

IMR

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PurposeRecent research has recognised the importance of supply chains and ecosystems as key drivers of successful servitization strategies, especially in the context of inter-organisational relations (IOR). The body of knowledge has, however, become increasingly fragmented and diverse due to different disciplinary roots of both servitization and IOR research. The purpose of this paper is to take stock of current knowledge and to generate a set of future research directions for servitization-related supply chain and ecosystem research.Design/methodology/approachA systematic review methodology was applied. A thematic analysis was conducted on a sample of 34 papers in the period 2010–2021 to identify the key themes within the servitization-related supply chain and ecosystem literature.FindingsThe review revealed a limited, but expanding, knowledge base for servitization-related supply chain and ecosystem research. The findings provide insight into current trends across four thematic areas: theoretical orientation, methodological approaches, research context and research content. Within these themes, it was found that four main areas of research content have been studied (supplier relationships, risk perception and uncertainty, capability development and resource integration), with most research adopting case-based methodologies within three main industrial contexts: manufacturing, industrial and software. Finally, a broad range of theoretical orientations have led to an increasingly fragmented and diverse literature base.Originality/valueThis study is the first to review servitization-related supply chains and ecosystems. It contributes insights through an IOR lens to categorise and organise a core set of themes and concepts for servitization-related supply chain and ecosystems research. It identifies research gaps within the extant literature and presents a set of future research directions.

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“…This study then aims to uncover the relationship between service transition and employee satisfaction to shed light on an unexamined conceptual issue of servitization, whilst also providing managers with valuable insights into human resource practices and policies that will not compromise employee well-being. Addressing this gap requires rigorous and relevant research to advance servitization theory and practice (Rabetino et al. , 2021).…”

Section: Introductionmentioning

confidence: 99%

Front- and back-end employee satisfaction during service transition

Karatzas

Papadopoulos

Stamolampros

et al. 2023

IJOPM

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PurposeScholars studying servitization argue that manufacturers moving into services need to develop new job roles or modify existing ones, which must be enacted by employees with the right mentality, skill sets, attitudes and capabilities. However, there is a paucity of empirical research on how such changes affect employee-level outcomes.Design/methodology/approachThe authors theorize that job enrichment and role stress act as countervailing forces during the manufacturer's service transition, with implications for employee satisfaction. The authors test the hypotheses using a sample of 21,869 employees from 201 American manufacturers that declared revenues from services over a 10-year period.FindingsThe authors find an inverted U-shaped relationship between the firm's level of service infusion and individual employee satisfaction, which is flatter for front-end staff. This relationship differs in shape and/or magnitude between firms, highlighting the role of unobserved firm-level idiosyncratic factors.Practical implicationsServitized manufacturers, especially those in the later stage of their transition (i.e. when services start to account for more than 50% of annual revenues), should try to ameliorate their employees' role-induced stress to counter a drop in satisfaction.Originality/valueThis is one of the first studies to examine systematically the relationship between servitization and individual employee satisfaction. It shows that back-end employees in manufacturing firms are considerably affected by an increasing emphasis on services, while past literature has almost exclusively been concerned with front-end staff.

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Guest editorial

Cited by 20 publications

References 127 publications

The link between advanced servitization, global distribution channels and the longitudinal performance of sales in international markets

The link between advanced servitization, global distribution channels and the longitudinal performance of sales in international markets

Supply chains and ecosystems for servitization: a systematic review and future research agenda

Front- and back-end employee satisfaction during service transition

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