Guest Editors’ Introduction: Human Resource Management in Health Care and Elderly Care: Current Challenges and Toward a Research Agenda

Cooke, Fang Lee; Bartram, Timothy

doi:10.1002/hrm.21742

Cited by 77 publications

(86 citation statements)

References 129 publications

(184 reference statements)

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Shift work is a work design that clearly imposes strain on employees. For organizations and thus HR managers, there are limited opportunities to abandon shift work when the organization's activity is based on a 24/7 activity like we find in hospitals (Cooke & Bartram, ), information technology (IT) services (Messersmith, ), and the hospitality industry (Hofmann & Stokburger‐Sauer, ). Thus, HRM in such organizations should focus on how to minimize the negative effects of shift work.…”

Section: Discussionmentioning

confidence: 99%

“…For organizations and thus HR managers, there are limited opportunities to abandon shift work when the organization's activity is based on a 24/7 activity like we find in hospitals (Cooke & Bartram, 2015), information technology (IT) services (Messersmith, 2007), and the hospitality industry (Hofmann & Stokburger-Sauer, 2017 Indirect effect of shift work on self-declared sickness absence through WFC (path a 1 b 1 )…”

Section: Practical Implicationsmentioning

confidence: 99%

“…The findings seem to imply that the association between shift work and sickness absence is specific for occupational groups (Merkus et al, ). As the health sector in general, and hospitals especially, is characterized by a wide variety of professions and occupational groups conducting very different tasks, control for this element is essential (Cooke & Bartram, ). Second, in general there are significant differences in sickness absence patterns related to hierarchical positions (Clausen et al, ; Kristensen, Jensen, Kreiner, & Mikkelsen, ), with leaders engaging much less in shift work than nonleaders.…”

Section: Theoretical Background and Hypotheses Developmentmentioning

confidence: 99%

See 2 more Smart Citations

Shift work and sickness absence—the mediating roles of work–home conflict and perceived health

Jacobsen

Fjeldbraaten

2017

Human Resource Management

View full text Add to dashboard Cite

This study investigates the relationship between sickness absence and shift work. It is hypothesized that the effect of shift work is linked to sickness absence by two mediators: perceived health and work‐family conflict (WFC). Shift work was hypothesized to have an adverse effect on health, as well as making work‐family balance harder to obtain, both in turn resulting in higher sickness absence. The study distinguishes between self‐declared (short‐term) and doctor declared (long‐term) sickness absence. A survey was conducted covering all employees in a Norwegian hospital working more than 30 % of a full position (N=5272) in January 2012, yielding 1864 valid responses (% response = 36). Survey data was coupled with register data on days of sickness absence in 2014. A model with perceived health and WFC as mediating variables between shift work and sickness absence was tested. The findings indicate no direct effect of shift work on sickness absence, but indirect effects both through WFC and perceived health.

show abstract

Section: Discussionmentioning

confidence: 99%

Section: Practical Implicationsmentioning

confidence: 99%

Section: Theoretical Background and Hypotheses Developmentmentioning

confidence: 99%

See 1 more Smart Citation

Shift work and sickness absence—the mediating roles of work–home conflict and perceived health

Jacobsen

Fjeldbraaten

2017

Human Resource Management

View full text Add to dashboard Cite

show abstract

“…First, the findings highlight an important link between employee resilience and the quality of patient care delivered by carers. training and development, high-quality work, appropriate rostering, and supportive leadership) and investing in a supportive social climate may be an important lever to address high burnout and turnover rates (Cooke & Bartram, 2015;Cooke et al, 2016;Lengnick-Hall et al, 2011). Second, the study highlights the moderating effects of supportive social climate environments, particularly for resilient carers.…”

Section: Knowledge Contributionsmentioning

confidence: 90%

“…Aged care staff witness the progressive functional decline of residents, with little or no chance of meaningful recovery. Moreover, the sector is increasingly reliant on casual employees to provide services, primarily to contain labour costs (Martin & King, 2008) and also to overcome staff shortage by drawing on (international) students as part-time workers (Cooke & Bartram, 2015). These demanding working conditions are intensified by the nature of care work itself and the high levels of emotional labour endemic to these occupations (Reynolds, Scott, & Austin, 2000).…”

Section: Residential Aged Care In Australiamentioning

confidence: 99%

Caring for aged people: The influence of personal resilience and workplace climate on ‘doing good’ and ‘feeling good’

McNeil

Bartram

Cregan

et al. 2019

Journal of Advanced Nursing

Self Cite

View full text Add to dashboard Cite

Aims This study examines the impact of personal resilience on the well‐being of care workers and how perceptions of the quality of care provided and the social climate in the organization influences this relationship. We examine quality of patient care as both a mediating and outcome variable to better understand if ‘doing good’ (quality of care) leads to ‘feeling good’ (personal well‐being). Background As an ageing population and the care for the older people has become an increasing challenge to many societies, developing and retaining a professional care workforce through effective management is vital in providing care services. Design A cross‐sectional regression design was used in the study. Methods In 2017 we surveyed care workers in 20 Australian aged care facilities. The sample consist of 194 usable questionnaires. Using regression techniques, we constructed an interaction term (resilience × social climate) and investigated its impact on well‐being (the outcome variable) and quality of care (the mediator variable). Results Our results reveal that quality of care is important as an outcome variable particularly in a supportive climate where high personal resilience positively influences quality of care. Quality of care is also important as a mediating variable as it provides a conduit through which high personal resilience fosters well‐being, especially in a supportive climate. Our results support the argument that ‘doing good’ leads to ‘feeling good’. Conclusion These findings contribute to our appreciation of the important outcomes of resilience in the aged care context and its influence on perceived performance and carer well‐being.

show abstract

Engaging customer care employees in internal collaborative crowdsourcing: Managing the inherent tensions and associated challenges

Malhotra

Majchrzak

Bonfield

et al. 2019

Human Resource Management

View full text Add to dashboard Cite

Customer care employees (CCEs) are an excellent source of ideas for new and enhanced services for customers. By serving many customers, CCEs have the ability to see patterns in unserved and underserved needs. By being inside rather than external to the firm, CCEs have the ability to offer suggestions that build on existing capabilities, which result in ideas that are more easily implementable. There is a long history of research and practice for soliciting suggestions from employees, but little of this work has described how CCEs can be organized into a temporary online crowd to cocreate innovative ideas. With the advent of crowdsourcing software platforms, online collaboration among geographically distributed CCEs is increasingly possible. We describe an action research study of Optum, a healthcare company that implemented a collaborative internal crowdsourcing initiative over a period of 18 months. The action research study led to the identification of three tensions and associated challenges. We outline eight HRM actions that were undertaken to mitigate the challenges of engaging CCEs in internal crowdsourcing efforts. Based on our findings, we lay out a general framework, implications, and future research directions for research and managerial actions when engaging CCEs in internal collaborative crowdsourcing.

show abstract

Guest Editors’ Introduction: Human Resource Management in Health Care and Elderly Care: Current Challenges and Toward a Research Agenda

Cited by 77 publications

References 129 publications

Shift work and sickness absence—the mediating roles of work–home conflict and perceived health

Shift work and sickness absence—the mediating roles of work–home conflict and perceived health

Caring for aged people: The influence of personal resilience and workplace climate on ‘doing good’ and ‘feeling good’

Engaging customer care employees in internal collaborative crowdsourcing: Managing the inherent tensions and associated challenges

Contact Info

Product

Resources

About