Guidelines for MultiSource Feedback When Used for Decision Making

Bracken, David W.; Timmreck, Carol W.

doi:10.1037/e577002011-008

Cited by 26 publications

(34 citation statements)

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“…7 8 12 – 15 Research in both industry and medicine shows that multisource feedback systems (or 360° feedback) can result in individual improvement and the adoption of new practices. 12 16 – 18…”

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confidence: 99%

Multisource feedback: a method of assessing surgical practice

Violato

Lockyer

Fidler

2003

BMJ

147

161

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New methods are needed for assessing surgeons' performance across a wide range of competencies. Violato and colleagues describe the development of a programme based on feedback from medical colleagues, coworkers, and patients for the assessment of surgeons throughout Alberta, CanadaThe assessment and maintenance of competence of physicians has received worldwide attention, 1-4 partly in response to concerns about poor performance by physicians and the safety of patients 5 6 and partly as a result of demands for accountability to patients and funding agencies. 2-4New approaches to quality improvement have resulted, as have initiatives focusing on identifying and assessing poor performance. [7][8][9] Throughout the Western world, thinking about competence has shifted. Medical expertise and clinical decision making are increasingly recognised as only components of competence. Communication skills, interpersonal skills, collegiality, professionalism, and a demonstrated ability to continuously improve must also be considered when assessing physicians.2-4 7 8 10 11Multisource feedback, using questionnaire data from patients, medical colleagues, and coworkers, is gaining acceptance and credibility as a means of providing primary care physicians with quality improvement data as part of an overall strategy of maintaining competence and certification.1 7 8 Work with Canadian, American, and Scottish generalist physicians shows that this method is reliable, valid, and feasible.7 8 12-15 Research in both industry and medicine shows that multisource feedback systems (or 360°f eedback) can result in individual improvement and the adoption of new practices.12 [16][17][18] The College of Physicians and Surgeons of Alberta, the statutory medical registration body for the province of Alberta, adopted a performance appraisal or multisource feedback system for all physicians in its jurisdiction-the physician achievement review program. This system focuses on quality improvement and operates entirely separately from the complaints and disciplinary procedures. Medical colleagues, coworkers (for example, nurses, pharmacists, and psychologists), patients, and the physician (self) all provide survey based data, which are summarised by item and category and compared with the physician's specialty group. The instruments for family physicians were psychometrically tested and adopted.7 8 19 As part of its overall goal of ensuring that all physicians in the province participate in a multisource feedback process every five years, the college asked a committee of surgeons and social scientists to design and test instruments that could be used for the surgical specialties. This paper describes the development and evaluation of a multisource feedback system for surgeons designed to assess a broad range of competencies.

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confidence: 99%

Multisource feedback: a method of assessing surgical practice

Violato

Lockyer

Fidler

2003

BMJ

147

161

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“…was selected to pilot the distribution and ensure full completion of the assessment form, as recommended by Edwards and Sproull 12 and by Ewen and Edwards. 43 Anonymity of the rater (including the residents and intern, when they rated each other) was deemed to be paramount to the success of the project, 44 and each form was bar-coded. Evaluators checked the nature of their clinical practice, thus declaring their role in plastic surgery patient care, but avoided putting their name on the form.…”

Section: Methodsmentioning

confidence: 99%

360-Degree Evaluations of Plastic Surgery Resident Accreditation Council for Graduate Medical Education Competencies: Experience Using a Short Form

Pollock

Donnelly

Plymale

et al. 2008

Plastic and Reconstructive Surgery

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“…Een snelle verwerkingstijd waarborgt het nut van de feedback en stimuleert de motivatie van de beoordeelde artsen. 38 Het invullen van de vragenlijsten hoeft niet meer dan tien minuten te kosten en liefst worden deze nog dezelfde dag ingevuld en opgestuurd. In de digitale procedure wordt de beoordelaars gevraagd binnen een week de vragenlijst te voltooien.…”

Section: De Plaats Van Zelfbeoordeling In De Multisource Feedbackprocunclassified