Guiding the Implementation of Quality Improvement Projects: A Toc Approach

Abstract

Many research has shown that approximately 70% of every medium to large scale industries have some type of quality improvement (QI) program. Depending on various independent studies, researchers have concluded that only onefifth of all QI projects show attractive output. The reason for this disappointing result is most of the QI programs are not result oriented. The main aim of this paper is to elaborate the value of using the Theory of Constraints (TOC), so that a result-oriented QI program can be achieved with a better bottom-line impact, which will be better than the traditional cost based selection process.