“…Empathy tools are digital or material designs that aim to place the user in the context of another's lived or felt experience. Product designers and caregivers first used empathy tools to understand the challenges faced by their users [1,5,10,15,17,35,40,41] and people under their care [2,4,16,22,34,37,43]. While empathy tools were initially designed with these instrumental goals in mind, the term is now used to describe tools that broadly aim to create awareness for others' lived experiences and encourage prosocial behaviours.…”