Harassment Experiences of Women and LGBTQ Live Streamers and How They Handled Negativity

Uttarapong, Jirassaya; Cai, Jie; Wohn, Donghee Yvette

doi:10.1145/3452918.3458794

Cited by 30 publications

(19 citation statements)

References 43 publications

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“…-P2 However, viewing and engaging with comments becomes difficult when they are offensive, spam, or off topic. Echoing prior work, we found that participants felt particularly disturbed when these comments were harassing [68,115]. For example, those from minority groups (users who were Asians, Blacks, LGBTQ, Muslims, female, or of Middle Eastern descent) reported experiencing identity-based attacks that severely distressed them.…”

Section: Creators Value Engaging With User Comments But Find Frequent...mentioning

confidence: 52%

“…Platform-enacted demonetization of creator posts that contain inappropriate comments are an additional concern for creators when conducting content moderation [5,10]. Many creators also experience doxxing, harassment, stalking, and online threats, which further contribute to their mental health risks [68,115]. Prior research shows that existing platform tools fail to address a range of creator needs, including community information needs [74].…”

Section: Experiences Of Content Creators Onlinementioning

confidence: 99%

“…Prior research has also documented incidents of online abuse against members of the Black Lives Matter movement [53], women [31,85], and LGBTQ communities [34,102]. Such disproportionate abuse is also reflected in the experiences of content creators, e.g., female and LGBTQ Twitch streamers frequently encounter harassment [38,115]. Our needfinding interviews with creators from marginalized groups echoed these findings, and we built on this prior work to explore how creator-led moderation tools can empower creators from marginalized communities to resist interpersonal harm.…”

Section: Online Harm and Safety In Hcimentioning

confidence: 99%

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Designing Word Filter Tools for Creator-led Comment Moderation

Jhaver,

Chen,

Knauss

et al. 2022

Preprint

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Online social platforms centered around content creators often allow comments on content, where creators moderate the comments they receive. As creators can face overwhelming numbers of comments, with some of them harassing or hateful, platforms typically provide tools such as word filters for creators to automate aspects of moderation. From needfinding interviews with 19 creators about how they use existing tools, we found that they struggled with writing good filters as well as organizing and revisiting their filters, due to the difficulty of determining what the filters actually catch. To address these issues, we present FilterBuddy, a system that supports creators in authoring new filters or building from existing filter lists, as well as organizing their filters and visualizing what comments are captured over time. We conducted an early-stage evaluation of FilterBuddy with YouTube creators, finding that participants see FilterBuddy not just as a moderation tool, but also a means to organize their comments to better understand their audiences.CCS Concepts: • Human-centered computing → Empirical studies in collaborative and social computing.

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Section: Creators Value Engaging With User Comments But Find Frequent...mentioning

confidence: 52%

Section: Experiences Of Content Creators Onlinementioning

confidence: 99%

Section: Online Harm and Safety In Hcimentioning

confidence: 99%

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Designing Word Filter Tools for Creator-led Comment Moderation

Jhaver,

Chen,

Knauss

et al. 2022

Preprint

View full text Add to dashboard Cite

show abstract

“…Guerrero Pico, Establés, and Ventura (2018) discussed moderation challenges when factions within a specific LGBTQ+ community become "toxic," but we are primarily interested in attacks from outsiders. Uttarapong, Cai, and Wohn (2021)'s work on the harassment experiences of women and LGBTQ+ live streamers on Twitch aligns more closely with the focus of this study, discussing the role of moderation tools and technologies as well as moderators' emotional and relational work.…”

Section: The Challenges Of Moderating Online Lgbtq+ Spacesmentioning

confidence: 65%

Pride and Professionalization in Volunteer Moderation: Lessons for Effective Platform-User Collaboration

Seering¹,

Dym²,

Kaufman³

et al. 2022

jots

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While most moderation actions on major social platforms are performed by either the platforms themselves or volunteer moderators, it is rare for platforms to collaborate directly with moderators to address problems. This paper examines how the group-chatting platform Discord coordinated with experienced volunteer moderators to respond to hate and harassment toward LGBTQ+ communities during Pride Month, June 2021, in what came to be known as the "Pride Mod" initiative. Representatives from Discord and volunteer moderators collaboratively identified and communicated with targeted communities, and volunteers temporarily joined servers that requested support to supplement those servers' existing volunteer moderation teams. Though LGBTQ+ communities were subject to a wave of targeted hate during Pride Month, the communities that received the requested volunteer support reported having a better capacity to handle the issues that arose. This paper reports the results of interviews with 11 moderators who participated in the initiative as well as the Discord employee who coordinated it. We show how this initiative was made possible by the way Discord has cultivated trust and built formal connections with its most active volunteers, and discuss the ethical implications of formal collaborations between for-profit platforms and volunteer users.

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“…Live streaming as a novel type of online community provides ways for thousands of users (viewers) to entertain and engage with a broadcaster (streamer) in real-time in the chatroom [72]. While the streamer has the camera on and the screen shared, tens of thousands of viewers are watching and messaging in real-time, resulting in concerns about harassment and cyberbullying to the streamer [67,75].…”

mentioning

confidence: 99%

Coordination and Collaboration: How do Volunteer Moderators Work as a Team in Live Streaming Communities?

Cai,

Wohn

2022

Preprint

Self Cite

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Volunteer moderators (mods) play significant roles in developing moderation standards and dealing with harmful content in their micro-communities. However, little work explores how volunteer mods work as a team. In line with prior work about understanding volunteer moderation, we interview 40 volunteer mods on Twitch -a leading live streaming platform. We identify how mods collaborate on tasks (off-streaming coordination and preparation, instream real-time collaboration, and relationship building both offstream and in-stream to reinforce collaboration) and how mods contribute to moderation standards (collaboratively working on the community rulebook and individually shaping community norms). We uncover how volunteer mods work as an effective team. We also discuss how the affordances of multi-modal communication and informality of volunteer moderation contribute to task collaboration, standards development, and mod's roles and responsibilities. CCS CONCEPTS• Human-centered computing → Empirical studies in HCI.

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Harassment Experiences of Women and LGBTQ Live Streamers and How They Handled Negativity

Cited by 30 publications

References 43 publications

Designing Word Filter Tools for Creator-led Comment Moderation

Designing Word Filter Tools for Creator-led Comment Moderation

Pride and Professionalization in Volunteer Moderation: Lessons for Effective Platform-User Collaboration

Coordination and Collaboration: How do Volunteer Moderators Work as a Team in Live Streaming Communities?

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