Harmonious homegoings: alleviating consumer vulnerability through service fluidity and compassion

Azzari, Courtney Nations; Mitchell, Natalie A.; Dadzie, Charlene A.

doi:10.1108/jsm-06-2020-0237

Cited by 3 publications

(2 citation statements)

References 77 publications

(196 reference statements)

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“…Pregnant women who are denied abortion may feel powerless. Exercising compassion by identifying areas over which the consumer has control can increase their sense of agency and reduce powerlessness (Azzari, Mitchell, and Dadzie 2021). As an illustration, the compassion literature suggests that asking the question, “What is your biggest worry right now with respect to your pregnancy?” could mitigate some negative outcomes (see Trzeciak and Mazzarelli 2019).…”

Section: Abortion Desertsmentioning

confidence: 99%

Marketing and Public Policy Implications of Dobbs v. Jackson Women's Health Organization

Fitzgerald¹,

Langenderfer²,

Renzelli-Cain³

et al. 2023

Journal of Public Policy & Marketing

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In June 2022, the US Supreme Court ruled that the US Constitution does not grant a right to abortion; thus, abortion should be governed by the states ( Dobbs v. Jackson Women’s Health Organization (No. 19-1392, 597 U.S. ___ (2022), 2022 WL 2276808; 2022 U.S. LEXIS 3057)). The Dobbs ruling impacts females’ healthcare during the estimated 39 years they can bear children. It also affects healthcare providers and the organizations in which they work, health insurers, pharmaceutical firms, social media platforms, and employers. Important marketing and policy concerns, including privacy, cross-border commerce, consumer vulnerability, and marketplace information flow will require study as stakeholders respond to this environmental change. We develop a framework for the “typical” female reproductive healthcare journey to identify some of the most important areas of research for marketing and public policy academics and policymakers.

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Section: Abortion Desertsmentioning

confidence: 99%

Marketing and Public Policy Implications of Dobbs v. Jackson Women's Health Organization

Fitzgerald¹,

Langenderfer²,

Renzelli-Cain³

et al. 2023

Journal of Public Policy & Marketing

View full text Add to dashboard Cite

show abstract

“…This journal has been the pioneer in promoting and supporting this view in the service literature. In a recent special issue about vulnerabilities, authors of different papers (Azzari et al , 2021; Celik and Yakut, 2021; Leino et al , 2021) all adopted strength-based rather than deficit-based view of consumers in studying various topics related to vulnerabilities.…”

Section: Introductionmentioning

confidence: 99%

A dignity-vulnerability approach framework to maximize well-being outcomes by transformative service initiatives (TSIs)

Kabadayi,

Livne-Tarandach,

Pirson

2023

JSM

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Purpose This paper aims to explore how service organizations can improve the effectiveness of well-being creation efforts given the pressing societal issues and global crises. In this paper, the authors examine two essential dimensions (dignity and vulnerability approach) to develop a theoretical framework. This framework can be used to increase the effectiveness of well-being outcomes created by transformative service initiatives (TSIs) and minimize their negative unintentional consequences. Design/methodology/approach Drawing on social marketing and humanistic management literature, this paper develops a framework for TSIs based on whether human dignity is recognized or ignored and whether a deficit-based or strength-based approach to vulnerability is used. This framework explains different types of TSIs and provides real-life examples. Findings The framework developed in this paper discusses four different types of TSIs: (1) exclusionary, a deficit-based approach where dignity is ignored; (2) opportunistic, a strength-based approach where dignity is ignored; (3) paternalistic, a deficit-based approach where dignity is recognized; and (4) humanistic, a strength-based approach where dignity is recognized. The paper also identifies five pathways that service organizations could use to implement these approaches, including two traps (utility and charity) and three opportunities (resourcing, humanizing and full awakening) embedded within these pathways. Practical implications This paper provides examples of service industries and specific companies to exemplify the framework developed. Also, it discusses the well-being implications and potential well-being outcomes associated with each type of TSI. Social implications This paper offers a novel framework based on two dimensions that are relatively new to the service literature, i.e. dignity and vulnerability approach. This paper also highlights the importance of including these two dimensions in future service research. Originality/value This paper offers a novel framework based on two relatively new dimensions to the service literature: dignity and strengths-based approach. This paper also highlights the importance of including these two dimensions in future service research.

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A Systematic Look at the Concept of Consumer Vulnerability

Çelik

2023

Abant Sosyal Bilimler Dergisi

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Tüketici kırılganlığı konusu son 25 yılda literatürde işletmeden iktisada, tıp ve psikolojiden bilgisayar bilimlerine, mühendislikten çevre bilimlerine farklı bilim dallarında araştırma konusu edilmiştir. Bu çalışma ile sosyal bilimler alanında yapılan araştırmalar doğrultusunda, tüketici kırılganlığı konusuna dair entelektüel yapı, kavramsal yapı ve yazarlar arasında kurulan iş birlikleri doğrultusunda gelişen sosyal ağ/yapının ortaya konması amaçlanmaktadır. Bibliyometrik analiz kapsamında, Scopus veritabanında 1997-2022 yılları arasında yayımlanmış ve “tüketici kırılganlığı” veya “müşteri kırılganlığı” anahtar kelimelerini başlık, özet veya anahtar kelimelerinde barındıran toplam 207 yayın incelenmiştir. Alandaki en üretken/en etkili yazar ve yayınlar ile kaynakların belirlenmesinin yanında entelektüel yapının ortaya konması için ortak atıf ve kaynakça eşleştirme analizi yapılmış; kavramsal yapı için de ortak kelime analizi ve tüketici kırılganlığının kesiştiği kavramların yıllara göre analizi ortaya konarak alanın bilimsel haritalaması yapılarak alandaki araştırmacılara ışık tutulmuştur.

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Harmonious homegoings: alleviating consumer vulnerability through service fluidity and compassion

Cited by 3 publications

References 77 publications

Marketing and Public Policy Implications of Dobbs v. Jackson Women's Health Organization

Marketing and Public Policy Implications of Dobbs v. Jackson Women's Health Organization

A dignity-vulnerability approach framework to maximize well-being outcomes by transformative service initiatives (TSIs)

A Systematic Look at the Concept of Consumer Vulnerability

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