Has the internet overtaken other traditional sources of health information? Questionnaire survey of patients attending ENT outpatient clinics

Rokade, Ashok; Kapoor, Poonam; Rao, Sampreeth; Rokade, Vasudev; Reddy, K. T. V.; Kumar, B. Nirmal

doi:10.1046/j.1365-2273.2002.00621.x

Cited by 34 publications

(50 citation statements)

References 7 publications

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“…Previous studies have shown that the internet is already an important source of health information for patients with ENT conditions [6,7]. A higher proportion of our study population had access to the internet (85%) when compared to these older studies.…”

Section: Comparison With Other Studiesmentioning

confidence: 75%

“…Rokade et al [7] report that 45% of their participant population had access to the internet but only 13% of these patients used the internet as a source of health information. In 2004, Tassone et al reported that 64% of their participant population had access to the internet but only 18% of these patients had searched the internet for health information.…”

Section: Introductionmentioning

confidence: 99%

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Internet and e-mail use in ENT: a survey of patient usage and satisfaction

Shaw

Farboud

Trinidade

et al. 2011

Eur Arch Otorhinolaryngol

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Nowadays, internet and e-mail are important modes of communication and information. This paper seeks to determine internet usage as a source of health information amongst ENT patients and to investigate whether patients prefer to communicate primarily with the hospital via e-mail. The method used is a questionnaire study and 201 patients attending an ENT clinic completed questionnaires over 2 weeks in December 2010. Of those with internet access (85%), 37% had used it for health information prior to their appointment; 90% rated the information between average and excellent; over half stated they would like doctor-recommended websites. Overall, 8% had previously used e-mail to communicate with healthcare professionals, but 50% stated that they wished to use e-mail in the future. ENT patients are becoming increasingly computer-literate. As healthcare professionals, we must do more to incorporate the internet as a source of reliable healthcare information. Properly implemented, e-mail can become an invaluable method of communication with patients.

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Section: Comparison With Other Studiesmentioning

confidence: 75%

Section: Introductionmentioning

confidence: 99%

Internet and e-mail use in ENT: a survey of patient usage and satisfaction

Shaw

Farboud

Trinidade

et al. 2011

Eur Arch Otorhinolaryngol

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“…A key 11 driver in the growth of the Internet has been the introduction of 12 Internet-enabled 'smartphones', and these devices are now 13 emerging as everyday platforms for accessing information and 14 managing daily routines; there are now an estimated 1.08 billion 15 smartphones globally, with 84% of users using their devices to 16 browse online, and 69% downloading applications [2]. 17 eHealth, and use of the Internet as a source of health 18 information, has been postulated to present a range of benefits 19 to the end-user, including supplementation of information 20 received from a health practitioner, the provision of anonymity 21 in health information-seeking, a means of information exchange 22 and community support, and empowerment in seeking help for, 23 and understanding, medical conditions [3].…”

mentioning

confidence: 99%

Patterns of Internet and smartphone use by parents of children attending a pediatric otolaryngology service

Glynn

O’Duffy

O’Dwyer

et al. 2013

International Journal of Pediatric Otorhinolaryngology

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CitationPatterns of Internet and smartphone use by parents of children attending a pediatric otolaryngology service. Objectives: To assess Internet use and the influence of smartphones on health-information seeking by parents and carers of children with ENT conditions. Methods: A paper-based questionnaire was circulated to parents attending otolaryngology services in both the out-patient and day-case settings at a tertiary referral centre. Results: 79.5% of questionnaires were returned. 29.9% had consulted the Internet for ENT-related information. Factors associated with increased rates of ENT-related online activity included younger age, university education, and access to a smartphone (all p 0.001). 65.7% and 57.7% had found the information which they had found online to be understandable and helpful, respectively; however, just 25.5% felt that it had influenced the medical decisions they had made for their child. 50.3% had previously or intended to discuss information found online with their surgeon. 9.2% had searched online for information regarding their child's surgeon; 19.6% of these said that this had been a factor in choosing that particular surgeon. On ranking 8 information sources in terms of importance (scale 0-5), the ENT Surgeon ranked as most important (mean = 4.63), whilst the Internet ranked lowest (3.10). 48.6% of respondents or their partners had an Internet-enabled smartphone; 45.2% said they would definitely use an iPhone app regarding their child's condition if one was available. 36.1% reported they would definitely use the Internet in the future. Conclusions: Whilst online sources must increasingly be considered in the dialogue with parents, it is clear that parents still rate the clinical team as most important for information gathering. Clinicianprovided websites and smartphone applications may be the key to ensuring the provision of quality information into the future.ß 2013 Elsevier Ireland Ltd. All rights reserved.

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“…However, the exact level of disparity between the sexes is not yet clear. While Nicholas et al (2002) report 48.8% of users of NHS Direct Online were male, Rokade et al (2002) report a more modest proportion of male users. Clearly, future research is required.…”

Section: Internet-based Health Informationmentioning

confidence: 97%

“…For instance, in 2006-2007, 64% of Australian households had Internet access, and the percentage of Australians with Internet access has increased each year since 1998 (ABS 2007a). Furthermore, even those without Internet access at home may still be able to access online resources at work or at public venues such as libraries (Rokade et al 2002). Thus, while health information on the World Wide Web ('Web') may not be available to all Australians, it would be accessible to many Australians.…”

Section: Internet-based Health Informationmentioning

confidence: 99%

Health call centres and Australian men: using global perspectives to inform local practice

Filiault

Drummond

2009

Critical Public Health

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This narrative literature review queries extant knowledge regarding the relationship between men's health and health call centres (HCCs). We show that while, in general, men make up a minority of callers to HCCs, certain sub-populations of men may be more likely to use these services, such as Indigenous men and men of a low socio-economic status. However, other groups of men, such as ageing men, may be less willing to use the services of an HCC. We suggest that men's knowledge of these centres largely determines their use of the service. Direct social marketing that takes into account the voices and concerns of consumers may thus enhance men's use of HCCs. The potential for the Internet as a source of health information is discussed, and recommendations for future policy and research are provided.

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Has the internet overtaken other traditional sources of health information? Questionnaire survey of patients attending ENT outpatient clinics

Cited by 34 publications

References 7 publications

Internet and e-mail use in ENT: a survey of patient usage and satisfaction

Internet and e-mail use in ENT: a survey of patient usage and satisfaction

Patterns of Internet and smartphone use by parents of children attending a pediatric otolaryngology service

Health call centres and Australian men: using global perspectives to inform local practice

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