HCI interventions with nonprofit organizations

Moulder, Vicki; Boschman, Lorna; Wakkary, Ron; Odom, William; Kuznetsov, Stacey

doi:10.1145/2559206.2559971

Cited by 10 publications

(7 citation statements)

References 7 publications

(5 reference statements)

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“…Researchers have argued that the 'sustainability' of individual ICTs must be considered within the 'ecology of devices' within which they are connected [2,3], and within the wider context of practices which constrain an individual's potential interactions [7,19,65,97]. SHCI work has further contended that the route to affecting more sustainable practices is through affecting the even wider 'political ecology', comprised of institutions, infrastructures and cultural norms [43,25,52,57,63,69,73,84]. This category of SHCI contribution is characterized by ethnographic investigations of situated practice, and by critique/agenda setting papers that argue for the need to develop solutions that affect systems-level change.…”

Section: Systems Thinkingmentioning

confidence: 99%

This Changes Sustainable HCI

Knowles

Bates

Håkansson

2018

Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

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More than a decade into Sustainable HCI (SHCI) research, the community is still struggling to converge on a shared understanding of sustainability and HCI's role in addressing it. We think this is largely a positive sign, reflective of maturity; yet, lacking a clear set of aims and metrics for sustainability continues to be the community's impediment to progressing, hence we seek to articulate a vision around which the community can productively coalesce. Drawing from recent SHCI publications, we identify commonalities that might form the basis of a shared understanding, and we show that this understanding closely aligns with the authoritative conception of a path to a sustainable future proffered by Naomi Klein in her book This Changes Everything. We elaborate a set of contributions that SHCI is already making that can be unified under Klein's narrative, and compare these categories of work to those found in past surveys of the field as evidence of substantive progress in SHCI.

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Section: Systems Thinkingmentioning

confidence: 99%

This Changes Sustainable HCI

Knowles

Bates

Håkansson

2018

Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

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“…In the design of a mobile app to support homeless youth in California, researchers engaged initially with subject matter experts and service providers through interviews to inform a prototype, before conducting workshops with young people experiencing homelessness to determine the fnal design [64]. This approach of engaging with service providers and support networks in the frst instance enables their expertise to inform considered engagement with the prospective end user [55]. It helps researchers understand the complexity of the end user's life beyond the aspect that is the focus of the research, thus ensuring engagement is premised upon respect and trust [71].…”

Section: Designing With Marginalised Cohortsmentioning

confidence: 99%

“…Moulder et al highlight the importance of optimising participant time, particularly when conducting HCI with non-proft organisations who are often time-constrained [55]. They propose that it is not useful to engage participants in extended ideation, but to instead use 'advising tactics' to present a consolidated perspective of the problem to participants, alongside options to address the issue.…”

Section: Designing With Marginalised Cohortsmentioning

confidence: 99%

Design considerations for a digital service to support prison leavers

Grierson

Varghese

Bolton

et al. 2022

Designing Interactive Systems Conference

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People leaving prison experience signifcant challenges upon release. Due to limited funding, only a small proportion of prison leavers receive specialist reintegration support to help them return to the community. Those who receive support have better outcomes across a range of domains and are less likely to be reincarcerated. This study sought to understand how digital services, such as smartphone-based applications, can provide a low-cost, scalable option to extend reintegration support to a broader cohort. To ascertain this, interviews and workshops were conducted with people with lived experience of prison, program staf from a leading community service organisation (CSO) that provides reintegration services, and policy and operational staf from an Australian state's Department of Justice (DOJ). It was found that digital services have the potential to help prison leavers fnd and access relevant services, coordinate their own support, and establish supportive peer networks. This paper outlines the critical design considerations that such a service should encompass, including that it must recognise the diverse needs of prison leavers and embed self-determination. CCS CONCEPTS• Human-centered computing → HCI theory, concepts and models; Interaction design theory, concepts and paradigms.

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“…Other research has shown potential methods to task multidisciplinary teams of policy experts, visualizers and community members to process quantitative data cooperatively in order to effectively enable community action [67]. The results of this 'Analysis' ideally are straightforward outcomes that are communicated in easy to share formats with all stakeholders [40].…”

Section: Addressing the Challengesmentioning

confidence: 99%

The Stakeholder Perspective on Using Public Polling Displays for Civic Engagement

Coenen

Biedermann

Claes

et al. 2021

C&T '21: Proceedings of the 10th International Conference on Communities &Amp; Technologies - Wicked Problems in the Age Of

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Fig. 1. The four investigated deployments of the same public polling system in different real-world cases. MobiHubs (MH) asked passers-by about their mobility habits and interests. Housing through Numbers (HN) polled local opinions about housing statistics. Habit(at) Breaker (HB) gathered insight into housing preferences. Ring Parks (RP) polled visitors towards the redesign of city parks.Public polling displays, i.e. interactive interfaces that offer questionnaires in public space, are promised to engage citizens in a dialog with civic stakeholders around local concerns. Although past studies already revealed the core factors that impact their usability, little is known about whether these civic stakeholders actually consider the deployment of public polling displays to be valuable. We therefore interviewed 12 stakeholders who engaged in four different real-world cases, and analyzed all the underlying collaborative activities that ranged from planning the deployments to interpreting the final polling results. We thus report on eight key challenges, among which: designing polls that are responsive, decisive and accessible yet also generate actionable insights, managing the trust of participants as well as the expectations of stakeholders, and facilitating the accurate interpretation of the responses. By understanding the impact of public polling displays from the perspective of stakeholders who actually funded their deployment, we inform its potential evolution towards an opportunistic but also trustworthy civic engagement method. CCS Concepts: • Applied computing → Computing in government; • Human-centered computing → Empirical studies in ubiquitous and mobile computing.

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HCI interventions with nonprofit organizations

Cited by 10 publications

References 7 publications

This Changes Sustainable HCI

This Changes Sustainable HCI

Design considerations for a digital service to support prison leavers

The Stakeholder Perspective on Using Public Polling Displays for Civic Engagement

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