In a laboratory study, the presence of individual-or work-group-level electronic performance monitoring (EPM) was manipulated as participants worked on a data-entry task alone, as a member of a noninteracting aggregate, or as a member of a cohesive group. The pattern of results suggested the operation of a social facilitation effect, as highly skilled monitored participants keyed more entries than highly skilled nonmonitored participants. The opposite pattern was detected among low-skilled participants. No signs of social loafing were detected among group-monitored participants. Nonmonitored workers and members of cohesive groups felt the least stressed. The implications of these findings for organizations adopting EPM systems are discussed.Electronic performance monitoring (EPM) is one of many technological innovations employees face in today's workplace. Using network technology, EPM systems provide managers with access to their employees' computer terminals and telephones, allowing managers to determine at any moment throughout the day the pace at which employees are working, their degree of accuracy, log-in and log-off times, and even the amount of time spent on bathroom breaks. The study presented in this article examines how productivity and subjective experiences are affected by EPM and how the social context within which monitoring occurs moderates that influence.
Electronic Performance MonitoringIn 1987, the U.S. Congress, Office of Technology Assessment reported that more than 6 million American workers were subject to EPM. By 1990, that number grew to more than 10 million workers (9to5, Working Women Education Fund, 1990). Clerical employees and others