Proceedings of the 20th ACM International Conference on Information and Knowledge Management 2011
DOI: 10.1145/2063576.2064024
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Health conversational system based on contextual matching of community-driven question-answer pairs

Abstract: More and more people are turning to the World Wide Web for learning and sharing information about their health using search engines, forums and question answering systems. In this demonstration, we look at a new way of delivering health information to the end-users via coherent conversations. The proposed conversational system allows the end-users to vaguely express and gradually refine their information needs using only natural language questions or statements as input. We provide example scenarios in this de… Show more

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Cited by 15 publications
(18 citation statements)
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“…enquireMe was presented as a demonstration (Wong et al., ) at the 20th ACM International Conference on Information and Knowledge Management (CIKM 2011) in Glasgow. As a result of this exposure, a number of anonymous interactions were recorded.…”
Section: Methodsmentioning
confidence: 99%
See 1 more Smart Citation
“…enquireMe was presented as a demonstration (Wong et al., ) at the 20th ACM International Conference on Information and Knowledge Management (CIKM 2011) in Glasgow. As a result of this exposure, a number of anonymous interactions were recorded.…”
Section: Methodsmentioning
confidence: 99%
“…In this article we describe in detail an automated interactive facility called enquireMe (Wong, Thangarajah, & Padgham, ) where a lay person can ask questions and obtain concise responses about any health‐related issues via a natural, potentially helpful conversation in real time. The main feature that differentiates enquireMe from existing (contextual) question answering systems is the innovative use of disjointed question–answer pairs from community‐driven websites.…”
Section: Introductionmentioning
confidence: 99%
“…The way the data were gathered and processed is similar to our approach. Wong et al [20] proposed an experimental dialog system that uses Yahoo!Answers data for guided conversations on health-related subjects. However, quality issue of CQA data is not addressed in the study.…”
Section: Related Workmentioning
confidence: 99%
“…they live in the coasts of africa and australia. USER [4]: manatee? SYSM [5]: can you tell me, are manatees and dugongs curious?…”
Section: System Componentsmentioning
confidence: 99%
“…This work is an extension of our interactive question answering (IQA) system using QA pairs, which was presented as a demo in CIKM 2011 [4]. The main distinctions between our new conversational system and the IQA system are that (1) the IQA system is driven solely by the user's information seeking needs, and (2) the IQA system always interpret inputs as questions and service them with answers.…”
Section: Introductionmentioning
confidence: 99%