Health issues amongst call center employees, an emerging occupational group in India

Raja, Jeyapal Dinesh; Bhasin, Sanjiv Kumar

doi:10.4103/0970-0218.137156

Cited by 16 publications

(26 citation statements)

References 8 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The lack of occupational health research in the cannabis industry is problematic, in that 'old' (i.e., existing) occupational health problems often occur in new industries, and 'new' (i.e., previously unidentified) problems are constantly created as the global economy evolves (Rantanen, 2011). For example, Raja and Bhasin (2014) began empirical investigations of worker health and well-being among call-center employees in India, who were was labeled as an emerging and understudied occupational group.…”

Section: The Importance Of Worker Health and Wellbeingmentioning

confidence: 99%

“…Although I cannot make direct comparisons with work in other industries, some parallels can be seen between the cannabis industry and others. For example, similar to the work of Raja and Bhasin (2014) in call centers in India, cannabis industry workers are an emerging, understudied occupational group, and this study was developed accordingly. Although research has compared the cannabis industry to the alcohol and tobacco industries from a public health standpoint (see Pacula et al, 2014), no such comparison has been made in the context of worker experiences on the job.…”

Section: Comparison To Existent Theory and Researchmentioning

confidence: 99%

See 1 more Smart Citation

Is The "grass" Greener? Occupational Wellness In The Colorado Cannabis Industry

Walters¹

2017

PsycEXTRA Dataset

View full text Add to dashboard Cite

IS THE "GRASS" GREENER? OCCUPATIONAL WELLNESS IN THE COLORADO CANNABIS INDUSTRYThis study is the first occupational safety and health evaluation of the cannabis industry of Colorado from an Occupational Health Psychology (OHP) perspective. Qualitative pilot data and common OHP theories provide a framework for project development, design, and rationale.This study investigated the following among cannabis industry workers: potential stressors, perceptions and awareness of physical safety hazards, strain outcomes, and organizational supports that might buffer relations between stressors and strain outcomes. Study results provide a first glimpse at the demographics of the cannabis industry and suggest that workers generally experience low strain and high levels of organizational supports in the presence of various physical and psychological stressors and hazards. However, results also suggest heterogeneous health and safety training, awareness, and regulation in the cannabis industry. Future research directions and practical implications for cannabis industry workers are provided.iii ACKNOWLEDGMENTS This thesis represents several years of work -work that I could never have accomplished without the help and guidance of many others. As such, I have a number of people that I would like to acknowledge and thank.

show abstract

Section: The Importance Of Worker Health and Wellbeingmentioning

confidence: 99%

Section: Comparison To Existent Theory and Researchmentioning

confidence: 99%

Is The "grass" Greener? Occupational Wellness In The Colorado Cannabis Industry

Walters¹

2017

PsycEXTRA Dataset

View full text Add to dashboard Cite

show abstract

“…(2009) stwierdzili, że w cią-gu 12 ostatnich miesięcy poprzedzających badanie 50% osób podawało występowanie ogólnego zmęczenia, a 40% doświadczyło stresu psychicznego [24]. Inne badania również potwierdziły występowanie u pracowników call center dolegliwości takich, jak ból pleców, bóle głowy z powodu zmęczenia oczu i suchości oczu [25]. Charbotel i wsp.…”

unclassified

Effect of stress and intesity of mobile phone using on the health and subjective symptoms in GSM workers

Szyjkowska

Gadzicka

Szymczak

et al. 2017

Med Pr

View full text Add to dashboard Cite

StreszczenieWstęp: Dotąd nie opublikowano danych dotyczących skutków zdrowotnych, jakie mogą być efektem synergistycznego działa-nia pól elektromagnetycznych (PEM) i stresu. Poznanie mechanizmów ich jednoczesnego działania pozwoli na przygotowanie odpowiednich procedur, które zminimalizują niekorzystne skutki zdrowotne występujące u osób zawodowo używających telefonów komórkowych. Materiał i metody: U 600 losowo wybranych osób przeprowadzono badanie ankietowe dotyczące stanu zdrowia i częstości występowania dolegliwości subiektywnych związanych z korzystaniem z telefonów komórkowych. Wśród respondentów było 208 pracowników sieci GSM, do których skierowano ankietę dotyczącą oceny poziomu stresu ogólnego (Skala Spostrzeganego Stresu) oraz Kwestionariusz do Subiektywnej Oceny Pracy. Otrzymano 89 wypełnionych kwestionariuszy (odsetek zwrotu: 42,8%). Wyniki: Średni wiek badanych wynosił 30,3 roku (odchylenie standardowe (standard deviation -SD) = 7,7), ich średni staż pracy z telefonem komórkowym -4,1 roku (SD = 1,7), a poziom stresu zawodowego (według przyjętych norm) -95,3 (SD = 19,1). Oceniając stres życiowy, najwięcej osób (62,8%) skarżyło się na częste problemy z uporaniem się z kłopotami dnia codziennego, a 57,4% miało dość częste problemy z pokierowaniem własnymi sprawami. W ocenie stresu ży-ciowego istotnie różniły się osoby o różnym stażu pracy z telefonem komórkowym (p = 0,03), a w ocenie stresu zawodowego osoby prowadzące przez niego rozmowy o różnej długości (p = 0,05). Ryzyko bólów głowy zarówno kojarzonych (iloraz szans (odds ratio -OR) = 4,2, p = 0,008), jak i niekojarzonych (OR = 2,97, p = 0,04) z rozmowami przez telefon komórkowy -po uwzględnieniu wpływu stresu -było istotnie wyższe u osób rozmawiających przez telefon ponad 60 min dziennie niż u osób rozmawiających krócej. Wnioski: Przeprowadzone badania wskazują, że oba stresory działające jednocześnie (PEM telefonu komórkowego oraz stres zawodowy i ogólny) niekorzystnie wpływają na samopoczucie pracowników i zwiększają ryzyko występowania dolegliwości subiektywnych. Med. Pr. 2017;68(5):617-628 Słowa kluczowe: stres zawodowy, telefony komórkowe, stres ogólny, dolegliwości subiektywne, pole elektromagnetyczne, bóle głowy Abstract Background: There are no available data on the health consequences that may result from the synergistic effects of electromagnetic fields (EMF) and stress. Understanding the mechanisms of the simultaneous exposure will make it possible to develop procedures to minimize adverse health effects in professionals using mobile phones. Material and Methods: A questionnaire survey was conducted in 600 randomly selected people to obtain data on their health status and the prevalence of subjective symptoms related to the mobile phones using. Among them, there were 208 GSM Network employees, to whom the Perceived Stress Scale and Assessment of Stress at Work Questionnaire were sent. Eighty-nine completed questionnaires were returned (response rate -42.8%). Results: The mean age of respondents was 30.3 years (standard deviation (SD) = 7...

show abstract

“…Conteúdo das tarefas, possibilidade de desenvolvimento e condições físicas Nas pesquisas selecionadas, muitos trabalhadores ocupavam funções que demandavam a realização de tarefas monótonas, pouco variadas e que exigiam a realização de movimentos repetitivos, principalmente nas ocupações referentes ao setor de serviços, um dos mais terceirizados atualmente (Chillida & Cocco, 2004;Kesavachandran et al, 2006;Nadeem, 2009;Raja & Bhasin, 2014;Ratnesh et al, 2016;Taylor et al, 2013). O trabalho monótono foi identificado como um fator que contribuiu para o estresse no trabalho (Seklecka et al, 2013), visto que dificulta o envolvimento dos trabalhadores com suas tarefas e torna o trabalho mais custoso, tedioso e sem sentido (Cox et al, 2000;Schabracq et al, 2003).…”

Section: Organização Do Trabalho E Conteúdo Das Tarefasunclassified

“…O elevado grau de monitoramento e avaliação do desempenho e a ausência de possibilidade de influenciar o modo como o trabalho é organizado e realizado foi identificado como um fator de risco psicossocial por 10 estudos (Budhwar et al, 2009;Deery et al, 2013;Jain et al, 2013;Kesavachandran et al, 2006;Nadeem, 2009;Papadopoulos et al, 2010;Raja & Bhasin, 2014;Ratnesh et al, 2016;Taylor et al, 2013;Zuberi, 2011).…”

Section: Influência No Trabalho E Monitoramento Constanteunclassified

Fatores de risco psicossocial, estresse e saúde em agentes de limpeza terceirizados

Mandarini¹

View full text Add to dashboard Cite

AgradecimentosAgradeço primeiramente aos meus pais, José Alberto e Maristela, que sempre me incentivaram, me ensinaram o real valor da dedicação, me auxiliaram com os recursos financeiros necessários e estiveram ao meu lado ao longo desta trajetória acadêmica.Agradeço também ao meu irmão, Matheus, pela disponibilidade em me ouvir e pelo companheirismo constante. Agradeço imensamente à minha orientadora Marina Greghi Sticca, pela paciência e dedicação ao direcionar meus caminhos e acolher minhas dúvidas e angústias, pela generosidade em compartilhar seus conhecimentos, por ser sempre atenciosa e por priorizar meu desenvolvimento e autonomia enquanto pesquisadora. À banca examinadora, pela acessibilidade e por todas as orientações, apontamentos e sugestões realizados. À empresa participante, pela abertura e colaboração, e a todos os participantes do estudo, que foram receptivos e se colocaram à disposição para colaborar. Sem eles, esta pesquisa não teria sido realizada. À agência financiadora, CAPES, agradeço por todo o subsídio prestado ao desenvolvimento deste estudo. Aos colegas do LabPOT, agradeço pela convivência, pela troca de conhecimento, pelas experiências e pelas parcerias nos trabalhos realizados. Aos meus amigos mais próximos, agradeço pela compreensão, pelo apoio e por me lembrarem constantemente que outras coisas são tão importantes quanto o trabalho. Agradeço especialmente à Marcela, pelo suporte em períodos difíceis, pela disponibilidade e companheirismo, e por sempre reforçar meus pontos positivos nos momentos de dúvida. v Palavras-chave: Estresse ocupacional. Fatores de risco. Serviços terceirizados. Saúde do trabalhador. vi Abstract Mandarini, M. B. (2018). Psychosocial risk factors, stress and health in outsourced cleaning agents. (Dissertação de Mestrado). Faculdade de Filosofia, Ciências e Letras de Ribeirão Preto, Universidade de São Paulo, Ribeirão Preto.Outsourcing is a flexible form of employment that has been widely used in the international and national context, and this practice has become common since 1990 in Brazil. According to the literature data, outsourcing is responsible for gerenating negative impacts on workers, especially in relation to their health, and stress has been cited as the most recurrent impact. Stress contributes to physical and psychological problems manifestation, to health impoverishment and to absenteeism increase and productivity decrease in organizations, and can be caused by work context factors, called psychosocial risk factors. A literature review shows few Brazilian research aimed to identify the psychosocial risk factos in the outsourcing context. Thus, the objective of the present study was to identify the psychosocial risk factors that may interfere in stress and health of outsourced cleaning agents and the strategies that can be adopted to improve outsourced work. This research consisted on a exploratory case study using the mixed method. Data were collected individually and the ethical aspects involved were respected. An interview was conducted and CO...

show abstract

Health issues amongst call center employees, an emerging occupational group in India

Cited by 16 publications

References 8 publications

Is The "grass" Greener? Occupational Wellness In The Colorado Cannabis Industry

Is The "grass" Greener? Occupational Wellness In The Colorado Cannabis Industry

Effect of stress and intesity of mobile phone using on the health and subjective symptoms in GSM workers

Fatores de risco psicossocial, estresse e saúde em agentes de limpeza terceirizados

Contact Info

Product

Resources

About