“…Sørensen (2016) stresses that health literacy is influenced not only by the information the patient obtains from the healthcare system but also by personal, situational, social and environmental factors. Personal factors include, for example, age, gender, race, socio-economic status, level of educational attainment, occupation, employment, income and general literacy (Parnell, 2015). Situational factors, on the other hand, include social support, family and peer influences, media use and one's physical environment (Rowlands, et al, 2017), while social and environmental factors include one's demographic status, culture, language, as well as political forces, and social systems (Sørensen, 2016).…”